Excellent service all round. Thank...

Liked: The ladies at reception were fantastic. We were able to store our cases before and after check in. The restaurant food was really, really good. My daughter said the burger was the best she had ever had. All staff we encountered from the reception, restaurant and cleaning were so lovely and helpful. The tap in the ladies toilet (reception) was not working when we first arrived. I informed the front desk and it was fixed very quickly. I would not hesitate to recommend this hotel. Many thanks.
Disliked: I found it difficult to work out how to use the room heating.

Exceptional

Liked: Location, however was not able to adjust the temperature in the room. Finally a fan was brought in after speaking with a floor maintenance person.

Great hotel and location

Liked: Great location opposite the Gare de Lille train station and Euralille shopping centre. The room had recently been refurbished and was an improvement to the old Crown Plaza rooms. The bed was really comfortable and I slept really well during my stay. The gym was adequate for a hotel stay. Wifi worked well in the rooms and throughout the hotel. Staff were friendly and helpful.
Disliked: The air con was not working properly in my room which was over 26 DegC on arrival. We could not get the temperature to reduce significantly and I was eventually offered an alternative upgraded room as I was staying for a full week in the hotel. The staff are aware of the issue with the aircon which was affecting other rooms as well.

Superb

Liked: location right next to Eurostar. Spacious room. clean.
Disliked: not there long enough to fully explore and use facilities

A fantastic hotel in a...

Liked: Fantastic location, literally outside Lille Europe Station. Very clean, very quiet, room had a/c which was easy to use! Separate toilet and bathroom, also immaculately clean!
Disliked: My only gripe was with the shower. The shower floor was extremely slippery and dangerous, there was also no where to put toiletries, they had to go on the floor as you step into the shower, which again made it dangerous and slippery. It’s a shame because the shower itself was lovely.

bad! I m so disappointed

Liked: Bed and location
Disliked: The heating aircondiiton wasn’t working. It was31 degrees in the whole night. I called twice then I guy came to bring fan, and said no other room. The next day I complained and I got another room. I have a seminar and I spent the night not sleeping and being sweaty as no windows so it was stuffy. Plus they charged me 5,5€ for stay on top, though I was alone. Only 1 milk capsule. No english breakfast tea.

Great location and breakfast.

Liked: The breakfast was fabulous. Large number of options and the hot food was cooked to perfection. Location is excellent. Literally over the road from Lille Europe and a short walk into the centre. Staff were very polite and efficent. Large number of towels provided.
Disliked: No milk sachets in room. Fridge didn't appear to be working properly. Room was cold and bed not very comfortable. Price is a bit steep for what you get though this should be weighed up against convenience of location.

Very enjoyable, central, good rooms...

Like a furnace even though...

Liked: Big room very clean.
Disliked: The room was way to warm even with the ac on the it only got hotter I barely slept at all. The night shift staff member did give me a fan but it barely made a difference.