Disappointing

Go to Novotel

Liked: The bed was comfortable and location excellent
Disliked: Nobody at reception when we arrive and had to wait 15mins for someone to arrive We were woken by two alarms during the night and had to evacuate both times. No staff in attendance, thick steam and no light on the evacuation stairs.No explanation- no apology and then no water for toilets or showers.

Spacious and good value for...

Liked: Entirely renovated room with modern designs, very spacious, easy access to rail station and shopping mall, short walk from old Lille centre.

Very good

Superb

Superb

Uncomfortable due to broken heating

Liked: The staff seemed friendly enough and the room was clean and a great space
Disliked: The heating was broken and the room was 26 degrees constantly when we asked for this to be looked at they just gave us a fan. The made sleeping and getting ready difficult because it was so warm in the room. The day before we were to check out the WiFi stopped working on the tv

The location was very convenient....

Liked: The Property was Just across the train station ( for Eurostar departures). Walking distance to the Grand place and eating places
Disliked: Nothing in particular

Excellent service all round. Thank...

Liked: The ladies at reception were fantastic. We were able to store our cases before and after check in. The restaurant food was really, really good. My daughter said the burger was the best she had ever had. All staff we encountered from the reception, restaurant and cleaning were so lovely and helpful. The tap in the ladies toilet (reception) was not working when we first arrived. I informed the front desk and it was fixed very quickly. I would not hesitate to recommend this hotel. Many thanks.
Disliked: I found it difficult to work out how to use the room heating.