Hotel Lestelle - self check-in Guest Reviews
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0.4 miles from Lucerne centre |
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Maruf Mon, 17 March 2025
Passable
Liked: Nothing.
Disliked: Room height is very low. Very difficult to move.. Lift is so so slow, you can go faster through stairs.Nothing is nearby after 7pm, all shops are closed..The heater is available but not working, Very cold cannot sleep. the bed is not comfortable.Special type of power sockets. No converter to charge my phone, I go to the rail station in the evening to buy a converter.I booked for 2 nights, I held the sticker at door to clean my room but the cleaning was not done for the 2nd night.Coffee maker is available, but no coffee & milk....No drinking water.
Steven Fri, 28 February 2025
Superb
Liked: Location
Rakesh Fri, 21 February 2025
Ok ok
Liked: Location
Disliked: The room was very congested
Cristian Sun, 9 February 2025
Bad
Disliked: The rooms are extremley tiny the bathroom is bigger then the bedroom verry low sealing i hit my head in the sealing i think this places shouldnt be called rooms absolutley terrible and no heat in the night i freeze i totally dont recomment for the same price you can get so manny options i made a terrible mistake is the worst place i have ever stayed
Andrey Sat, 11 January 2025
Bad
Liked: Location is fine
Disliked: Horrible experience with this hotel. Tried to use self-check in terminal just to get an error message that no rooms is available. No one on site so had to call support to resolve the issue. After some miscommunication have been instructed to pick spare key from the box outside hotel. Finally get to my room... just to find out that it was a lower category room (standard vs booked and paid for superiour). Have to call again just to get a shrug: "that's the only room we have available". So a lot of hassle and involuntary room downgrade that hotel staff tried to hide until i forced the issue.
Craig Thu, 2 January 2025
Won’t be back. Checked out...
Liked: Nothing
Disliked: No room cleaning Very smallNoisyDepressingSmell of food from downstairs in the room
Steven Sat, 28 December 2024
Comfortable stay in a great...
Liked: Location. Bakery adjacent was great for breakfast.
Disliked: I am not a fan of self check-in. The process was very very slow. If there had been any issues I would have preferred to be able to talk to someone immediately. We did have an issue with the safe in our room and I did get a response to my message sent on your site, but basically it was 'the safe doesn't work don't use it'.As seems to be the case in Switzerland the rooms were over hot. This hotel has probably the slowest lift ever!
Dario Sat, 28 December 2024
Very poor
Samuel Sun, 15 December 2024
Very good
Laszlo Wed, 11 December 2024
Good
Liked: location is great, in the heart of old town, close to station
Disliked: The ceiling is at 190cm, which is my height as well. The beams across the room made it even smaller. Shower cabin entrance is very narrow. Glass wall is too close to the toilet