Exceptional

Liked: Great location and great place. The rooms very cozy, quite modern and clean. The receptionists are very polite and helpful. The launge is very nice. I have really enjoyed staying at this hotel. I would highly recommend it.

Some flair but lacks professionalism...

Liked: The hotel is well located, at the intersection of two tramway lines (1 & 2) and within the historical city center. It features some beautiful artwork, and although the fittings were a bit dated in places, the place has some charm and flair overall.
Disliked: The staff was not very professional nor forthcoming. Arriving shortly before check-in time, and in spite of the obvious availability of many rooms, early check-in was not offered. The receptionist was going to check me out one day too soon when I handed over my key, as instructed, before stepping out in the morning. But the really disturbing part was the lack of security: often times there was nobody at the reception, with the front door kept open, with every room key within arm's reach behind the desk, and all visible from the outside for a wannabe-intruder to catch the right moment; yet of course there was no safe in the room.

Overall a great stay in...

Liked: Room was good with classic look. Location is perfect, in the center of city with all options in front of Tram, bus...restaurants, supermarket. Breakfast was good with lot of options in bread, cheese, fruits, etc. Also the unique items placed near reception & coffee machine was great.
Disliked: Breakfast should have some main course dishes

Nice but it needs to...

Liked: The location
Disliked: It needs to be painted and there’s too much noise from the streets below

Very good

Very good

Liked: Location, large room, confortable bed

Disappointing

Liked: Staff
Disliked: No hot water until 5pm on the second day of our stay.Found my door unlocked after cleaners.No recompense for no ability to shower until 5pm on our second day, crazy.No water meant nk tea/coffee facilities Nightmare

Exceptional

Very good