Exceptional

Brilliant hotel and staff

Liked: Stunning view, brilliant staff, good food. Would highly recommend a stay here
Disliked: N/a

Very good

It is not just a hotel. Very good restaurant

Liked: Clean, Very good restaurant, Beautiful scenery
Disliked: Bit difficult to access by car

It is not just a...

Liked: Clean, Very good restaurant, Beautiful scenery
Disliked: Bit difficult to access by car

Arrongant hotel manager, whos bad behaviour successfully erases the rest of staff kindness. Never again Knig Laurin. E

Liked: Clean property, nice breakfast. Staff taking care of breakfast was very kind.
Disliked: First time ever in my life have I been told by the hotel manager to let him hold my service passport (which equals diplomatic passport) till the next morning. After my polite refusal he insisted on keeping it, which almost resulted in a verbal hassle, while he kept on repeating I dont understand where the problem is. At the moment, I was seriously considering to cancel my stay there (which was very nice after 600km in car at 22:00 hours).When I checked out two days later, the same manager refused to print out the invoice, stating that the Card payment machine bill (yes, the small one) is THE invoice.Never in my life have I met such arrogant hotel worker - I really wonder what hotel can afford to keep such terrible person in job requiring kind communication with guests.Needless to say the rest of the staff was friendly. However, since I will travel to Bolzano often, I will have to find other place to stay.

Arrongant hotel manager, who’s bad...

Liked: Clean property, nice breakfast. Staff taking care of breakfast was very kind.
Disliked: First time ever in my life have I been told by the hotel manager to let him hold my service passport (which equals diplomatic passport) till the next morning. After my polite refusal he insisted on keeping it, which almost resulted in a verbal hassle, while he kept on repeating ‘I don’t understand where the problem is’. At the moment, I was seriously considering to cancel my stay there (which was very nice after 600km in car at 22:00 hours).When I checked out two days later, the same “manager” refused to print out the invoice, stating that the Card payment machine bill (yes, the small one) is THE invoice.Never in my life have I met such arrogant hotel worker - I really wonder what hotel can afford to keep such terrible person in job requiring kind communication with guests.Needless to say the rest of the staff was friendly. However, since I will travel to Bolzano often, I will have to find other place to stay.

Great stay in the mountains close to Bolzano

Liked: Real nice staff and great food and accommodation

Exceptional