Very good

Liked: The room was fantastic, but a bit misleading as the fireplace is not operable. Loved the heated floors, but we kept running out of hot water when we drew a bath.
Disliked: Small communication issues - couldn’t get ahold of the front desk when calling multiple times, and didn’t love having to check in at the main property 4 blocks away. Not a big deal but it was 12 degrees out so walking wasn’t as ideal as it would be otherwise. They seemed short staffed for breakfast as there wasn’t anyone around to ask questions or bus tables. Just seemed like for the price we paid service elements could be better, it’s those details that matter. But overall nice stay and the room was truly perfect for our stay.

Very good

Exceptional

4 properties in different parts...

Liked: ok breakfast
Disliked: bathtub shower set up is terrifyingly dangerous

It was nice but still...

Liked: Great location if you really want to stay in Kingston
Disliked: Nobody told us hotel was located in 4 different houses

Superb

Great anniversary weekend stay.

Liked: The staff was excellent and really friendly. They went above and beyond to make our stay enjoyable. The location was great, but the room was really small for the price. The hotel was clean but the carpeting in the hall could use an update. We loved the art and design of the restaurant and bar. We would definitely stay there again but at a different one of their properties that has a larger room for the price.

It was overpriced and underwhelming.

Disliked: It was incredibly noisy and the room decor did not look like the advertising. When I called to complain the front desk made no effort to apologise or rectify.

A hotel with multiple locations...

Liked: The finishes. The proximity to restaurants. The bed was comfortable
Disliked: Price for what we got. No instructions for television. No service, really. Pillows weren’t great. Out of Kleenex.