Exceptional

This hotel ate the whole...

Liked: I would give this a million stars if I could. The front desk woman (wearing the A necklace) took excellent care of us. She gave me as many tampons/pads as I needed, she upgraded our room at no cost, and we were able to have an early check in/later check out. I know things like this don’t normally happen, but I am so thankful and grateful for the incredible service we got. And the Lobby was so beautifully decorated!! Thank you so so much for everything, you gave us a wonderful start to the new year. This will now be our go to hotel in pgh!

Superb

Good customer service

Liked: The place was great, the vroom was fantastic
Disliked: Several staff members were not customer ready. The front desk attendance on Monday at 430 ( not sure of her name, no name tag, or smile

Very good

Ok

Liked: Not noisy
Disliked: No microwave in room

Great place to stay in...

Liked: Clean/comfortable bed and sofa bed. The room was spacious and the hotel restaurant was really great!

Bad

Disliked: $30 a night parking.

Would definitely stay again.

Liked: Room was large and clean. Bed was very comfortable. Fridge in room, coffee and tea also. Restaurant was very good. Coffee and tea available in lobby in am. Christmas decorations were very nice too. Check in and out was simple, parking was convenient.
Disliked: Not enough towels for a room for 5, no linens for the sofa bed, had to call front desk. Pillows were much too thick, all 5 of us in the room said how uncomfortable the pillows were the next day. Rooms facing the highway are pretty noisy with rush hour traffic.