Overall good, spoilt by the...

Liked: Spacious and modern room with large bathroom, modern shower appliances and upmarket soap and body lotion.Reception staff were extremely helpful but the staff serving breakfast less so. Disappointed with the food on offer for breakfast; only two cereals. congealed scrambled egg, and food displayed on hot plate was only lukewarm. It’s a shame there wasn’t more choice of bread. Only full cream and lactose-free milk available. And no orange marmalade!! We were really expecting more from an IHG hotel.Excellent evening meal served by a friendly waiter.Drinks served by pleasant bar staff.

Pleasant

Liked: Location was good, central. Staff in the bar were not friendly.

Exceptional

Great value and location

Liked: Great location comfy bed, helpful reception staff

Good location modern setting great...

Liked: Modern and great facilities in the room
Disliked: The bed it was like sleeping on slab of concrete

Acceptable.

Liked: The hotel is always clean and room is always organized
Disliked: The location is not close to the famous street, no concierge and the elevators take ages

Short stay in beautiful Madrid

Liked: Location for easy access into Cibelles etc and walks through park along to Palace etc.
Disliked: Nothing

Nice hotel

Liked: Nice hotel, friendly staff

Superb