Hotel Indigo Cleveland Downtown an IHG Hotel, Cleveland

I would like to again mention the room needs to be compensated for our disappointing stay Friday March 28th 2014 in Cleveland Ohio.

Liked: The hotel desk clerks and valet parking attendants were accommodating and pleasant.
Disliked: They will be contacting you to refund our night's stay. There were hot water issues - we couldn't shower and the noise in the hallway from a fight woke us at 4:00 A.M. We felt exhausted not comfortable at all.

Disliked: Allowed pets - website said they were not allowed. Allergic people cannot stay where pets are welcome so we cancelled the reservation.

Liked: Wonderful staff - everybody was so friendly and helpful. Very clean. comfortable beds. Very close to great food and the House of Blues!
Disliked: No ice machine on our floor.

Restaurant staff was slow but...

Liked: The hotel was very clean and beautiful! Great location! The staff were helpful and friendly. The room was very clean (and coming from my best friend who owns her own cleaning business that's pretty awesome!) She also told me that the lobby bathrooms were exceptionally clean! She was very impressed! The food at the restaurant was delicious and very well priced.
Disliked: The service at the restaurant was a bit slow, but the food was very good.

Cleveland for a concert

Liked: Location was perfect, room was very nice, parking was $30 for 24 hours right next to the hotel. Rocket FieldHouse is right across the street and they are pet friendly.
Disliked: everything was great

Exceptional

This is a great hotel...

Liked: Location first! We chose this hotel because of the proximity to the field house across the street. We were pleasantly surprised at the room… Nice amenities, cleanliness, decor, comfortable beds, and even a nice blow dryer.
Disliked: Both our arrival times and departure times were busy for the valet. They worked hard but we had about a 15 minute wait on both ends, just busy time.