If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

Such comfort

Liked: Super comfy beds and pillows! I've never slept so well with jet lag in all my life. Friendly staff. Easy location – walkable to Soho, East Village, etc.

Good

Great location. Quiet! Loved the...

Liked: Location. Very quiet!
Disliked: Not much

Lovely hotel, friendly staff but...

Liked: Lovely hotel in a great spot. We had our room upgraded to a king with a bit of a river view which was nice. Staff were lovely and friendly.
Disliked: The only problem we had was that the housekeeping was a bit patchy. Half of the days we were there we needed to call down to ask them to replenish our coffee, water etc and one day nobody came to clean the room, change the towels etc. Apart from that it was great.

Passable

Peaceful

Liked: Nice quiet location but close to E train.
Disliked: Shower gel was empty on arrival and still empty when I checked out

Loved The hotel Hugo and...

Liked: Friendly welcome, excellent staff, view from room, rooftop bar, cafe.
Disliked: The plumbing! Bathroom sink unusable, and also unfixable by the staff who came to help with the defective stopper mechanism.

A good option for business...

Liked: The room was quiet, clean and comfortable. The bed was good. The view was nice.
Disliked: I had to ask repeatedly for coffee to be stocked in the room. The elevators were very slow.

unprofessional hotel service

Liked: location and aesthetics of the hotel
Disliked: It is scandalous that during check-in the reception promised to issue an invoice for the stay during check-out, but during check-out they refused, claiming that booking.com is obliged to issue an invoice. Unfortunately, this is not true, currently I have no way to settle my business stay at the hotel because the hotel still has not sent me an invoice and does not respond to any messages