If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

Very good

Superb

Very good

Very good

Liked: Rooms were spacious and overall clean.rooftop bar was beautiful.
Disliked: Our safe smelled like Marijuana. The TV in our room didn’t turn on and the bathroom skin was clogged.

Very cold showers and heat...

Disliked: There was no hot water the entire hotel stay. The manager and staff said they were having issues but did not remedy the issue. It was not acceptable.

Enjoyed our stay in a...

Liked: central location with good connections, friendly staff, great roof top bar with a view
Disliked: /

Exceptional

clean , nice hotel nice...

Liked: Hotel was very clean. Great location if you dont want the noise and chaos of times square.beds very comfy and room was very clean.bathroom was tidy.about a 5 min walk to the tube then very close to times square & the main attractions. the hotel is nice and clean and perfect for a stay in new york.

Exceptional