Definitely would stay again - very comfortable place!

Liked: My party was late to our reservation and the staff was very attentive and nice and were still able to accommodate us. I appreciate their hospitality! We traveled 2 hours and definitely would do it again!
Disliked: Nothing.

Hotel room small and

Liked: The housekeeping did not clean the rooms rooftop was closed and the room was extremely small
Disliked: The size of or the room and the cleaning staff

Hotel Hayden

Liked: Great location, The room was a decent size and it was clean.
Disliked: There was no heat control, on Air and fan. The bed seemed like it was on its last leg, when I sat on the edge, the bed flipped up on me.

Okay to choose based on...

Liked: location is good to travel
Disliked: Facility is too old, beds and comforts are not comfortable enough

Pleasant

If they wanted to improve...

Liked: The hotel has potential, large room (for NYC) which was at least not completely outdated.Rather central location and still rather quiet for NYC, fast elevatorsStaff was friendly (but incompetent)
Disliked: Staff nice, but incompetent. One example:I asked for an invoice (need it for reimbursement), was told it would be emailed. Never got one, after 3 unanswered reminders and escalation to booking.com, I received one, but not to the right recipient (which was absolutely correctly in my booking.com profile + written down again for staff), still not corrected (2 weeks later...)Could not pay with my credit card on my phone (tap), they still need a physical credit card (be aware).Heating not working properly (display said 82 degrees when I entered, but blew noticebly cool air in the room), no extra blankets etc. Bathroom not cleanBreakfast disappointing

Very good

Very poor

Excellent - kind and helpful...

Liked: Location was great - central and loved being in the Flower District!
Disliked: Rooms were a little outdated.

Pleasant

Liked: Front desk staff was kind and informative. The bed was comfortable.
Disliked: The free breakfast was Danish and the man taking care of the area was very rude. He became irate when ask if coffee could be made as there wasn't any. The tables were filthy, so not worth the time. The bathroom was dirty and there was only 1 towel set. I had to call done at then go down to the front desk at 10pm so we could shower. The internet was non existent,could not connect.