Hotel Haus am Zoo Guest Reviews
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0.4 miles from Dusseldorf centre |
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Liz Sat, 19 October 2024
Superb
Stefan Sun, 22 September 2024
Superb
Alex Mon, 2 September 2024
Terrible experience - never again...
Liked: not much, the staff was kind and of course they weren't directly responsible for the disaster
Disliked: I booked this hotel because of the pool, they showed in pics in Booking and being +30Cº in Germany it was my decision. Pool hasn't been available for MONTHS. It's closed. Their website still shows pics about it.Further, no AC in the room, no refrigerator, which made it impossible to stay in the room from 9 am in the morning until 10pm, and then you had to sleep with open windows hearing everyone else complaining outside as well. For me, not being able to stay in the room during the day is terrible, as my work requires at some point of the day strong wifi connection (which was also weak and terrible) and being able to edit work and upload it for the client. I literally had to LEAVE the hotel in order to find all these things I needed.And I booked a 30 m2 room, which was not even close to reality. Much much smaller. Also, they announce "flat screen TV", which is so small, that you don't see it from the bed, you have to take a chair and sit in front of it, to be able to read something.All these reasons, lies about the pool, no ac, no refrigerator, not being able to stay in the room during the day, made it my worst experience in my life. Never ever going back nor recommending it.
Sarah Mon, 19 August 2024
Location & staff super, pool...
Liked: Super nice location, competent & friendly staff, comfortable & cozy rooms. Unfortunately the pool will be out of order for all 2024.
Disliked: Pool out of order till end of 2024.
Bahaaldeen Thu, 15 August 2024
Exceptional
Liked: Good staff & quite hotel & comfortable
Disliked: No
Helke Fri, 2 August 2024
A good hotel to stay...
Liked: The property was conveniently located for our purpose (visting family). We were housed in an annexe where it was very quiet.
Frederic Thu, 25 July 2024
Superb
Aline Thu, 25 July 2024
Exceptional
Guy Sun, 21 July 2024
Exceptional
Tom Sat, 20 July 2024
Visited during the euros, was...
Liked: Staff really friendly - Nice rooms - lovely gardens.