Overall my stay was great!!!...

Liked: Location and room. I hit upgrade for free so it was awesome bonus. The reception stuff was awesome. Helped me with everything.
Disliked: I didn’t like stuff on breakfast. The girl wasn’t nice. I did get everything myself. But I saw them then meeting other guests and explaining what was free and what wasn’t. Nobody came to me. I just thought it was rude.

Good

Passable

Liked: STAFF NOT WELL TRAINED
Disliked: ROOM IS NOT CONFIRMTABLE, COULD USE BETTER BATHROOM DESIGN, NOWHERE TO PLACE ANY BATH TOILETRIES

The food and staff was...

Liked: The food was so amazing! Blew me away!
Disliked: I wasn't able to get the hot tub, hot! Was definitely my fault though. I could have asked!

Terrific location and solid basic...

Liked: Brilliant location in Polanco. Very close to metro and restaurants/shops. Useful gym in 5th floor with a few machines. Breakfast is tasty and has a nice array of options. Staff were always responsive to questions. Bed was comfy and shower was good with quick hot water and good pressure.
Disliked: Hairdryer broken on arrival (though it was replaced) and our window door was also broken on arrival and couldn't close. Rooms a little on dated side and bathrooms could use update.

Pleasant

Very poor

Liked: No air conditioning
Disliked: Room to small

Bad

Liked: the hotel was without air conditioner .

Good