Hotel Grand Chancellor Townsville Guest Reviews
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Lydia Tue, 12 November 2024
Parking
Liked: Like the room and the floor with the view
Disliked: The phone wasn't working in the room to ring room service and the powerpoint on the left side of bed didn't work either when checked in and also the motel didn't notified me about parking. Because I parked at the front and on Sunday between 4am to 7am I think that they have market along Flinders Street and if cars that park along that street will be towed away. So I have to pay $350 to took the car out from the towing place. Which I'm not happy about that. When simple thing that they should have told me when I first checked in.
Amanda Sun, 10 November 2024
Was a convenient location to...
Liked: Room - bathrooms are tired and could do with upgrading. Bathroom screen very "Water" Stained and our bathroom sink missing part of the tap etc. Generally the property is starting to look very tired.
Disliked: As per above. Pillows not greatStaff didn't really talk to us on arrival other than taking my card for a deposit.No questions asked of us, didn't ask if we were visiting no information offered on what to do etc
Peter Sun, 10 November 2024
Pleasant
Lorena Sat, 9 November 2024
Very poor
Andrew Sat, 9 November 2024
Wouldn't stay there again.
Liked: Clean rooms, friendly staff
Disliked: One of the reasons we chose this hotel was for the rooftop pool for some relaxation as we were on holidays, were not informed on check in that it was out of order, just a sign near the stairs, I believe we should have received some compensation. Room balcony looked way to unstable to use, so we didn't. Buffet breakfast, good selection, but hot food barely luke warm.
Harrison Thu, 7 November 2024
Exceptional
Clinton Wed, 6 November 2024
Exceptional
Wayne Tue, 5 November 2024
Wonderful
Liked: Cleanliness
Disliked: Loud abusive locals at nite which carried on for hours late into the morning
Adelaide Mon, 4 November 2024
Great location, great view, restaurant,...
Liked: Room comfort, view, in-room facilities, gym, restaurant, shampoo/conditioner.
Disliked: Pool was not in use and no attempt at advising prior to arrival - poor.Parking - not convenient and did not feel safe accessing at night. Additional $15 fee that was not advised until arrival.
Lloyd Mon, 4 November 2024
Good
Disliked: The pool was unexpectedly closed, and we weren’t informed beforehand. Unfortunately, no discount or voucher was offered to compensate for this. Additionally, the buffet breakfast closed at 10:00, which felt too early – extending it to 11:00 would be much more convenient for guests. Lastly, there were some questionable individuals loitering around the property, so enhanced security would be a welcome improvement.