Great!!!

Liked: Staff was amazing. Food was really good. Rooms are a bit small. But hotel is in a very nice spot that’s close to many neighborhood restaurants. Mariana, Eric and Leo made everything work well for us. Pablo the manager was extra helpful about things to see and do in NZ. We would love to go back to this hotel.

Friendliest staff & location very...

Liked: Cleanliness & friendly staff plus very good location. Cocktail hour was a lovely touch.
Disliked: Rooms are lean in size but absolutely fine if you’re only there for evenings. Need a top sheet as well as duvet as we were very hot. AC too loud to leave on for me. Minor issues!

Exceptional

We wished we could have...

Liked: It was clean with lots of amenities.
Disliked: Nothing.

We felt right at home...

Liked: We loved everything. From the moment we arrived -- which was early in the morning -- the service was gracious. There was nothing they wouldn't do to make us feel welcome and at home. All of the details -- the gorgeously restored Victorian property, the open bar in the upstairs library with complimentary yummy happy hour treats, the bathrobes and Chopard body care -- just everything was perfect. Thanks to Pablo and his amazing team, Leo and Eric, for making our stay absolutely wonderful!
Disliked: Our suite was located in the annex which was lovely but had a view to a side street and adjacent parking lot which made it rather noisy in the early morning. If we booked again, we would make sure to book a suite in the house.

Superb

Liked: All good for my requirements
Disliked: Bedding without air con was too hot

Incredible and will stay again...

Liked: It is a high class, stunning property within walking distance to many eateries. The staff is amazing, in particular Pablo!! He goes way out of his way to help with anything even long after you go (questions, etc.). They had amazing breakfasts and happy hours as part of the cost which was beyond reasonable!
Disliked: Very very minor, for 2 big people it was a little small but nothing we couldn’t manage. So basically no complaints!!

Exceptional

An understate it boutique hotel...

Liked: We were welcomed by a very kind receptionist called Erik. He was extremely kind and courteous. We were ushered to very inviting reception area/lounge where we were offered a nice cold cup of tea, and we went through the facilities of the hotel. Shortly after we checked in, we were invited also to join the happy hour in the library area with an array of wines and cocktails, as well as beautiful canapés. Overall, we were given tips about dining and other whereabouts in Auckland. The morning of the checkout another member of staff Marianna, was extremely accommodating when we explained to her that our flight was delayed and we would like to check out slightly later. overall the impression is that everyone in the hotel is there to make you feel welcome comfortable, and to assist you in every possible way
Disliked: Everything was perfect