Good

Superb

Very good

Very good

Superb

Liked: colours and style of the hotel (room) & possiblity to store luggage instead of needing to leave this in the car, panorama over the city from the upper levels
Disliked: size of the room is a bit small, but the view from the upper floors over the city is fantastic

Amazing location with the perfect...

Liked: Amazing location with perfect view (we were on 7th floor)
Disliked: Ventillation was not adjustable in the room

Good

Liked: My stay at Hotel Este had both positive and negative aspects. The superior bedroom was a decent size, and the housekeeping team and receptionists were excellent. Any room service or requests were handled impressively fast, with staff arriving within two minutes.
Disliked: However, there were a few things that affected our experience. The bathroom and toilet were separate, meaning you had to walk across the room to wash your hands, and the toilet had no lock, which was inconvenient. The bed wasn’t fixed to the wall, so it kept sliding forward whenever we leaned against it, which became frustrating. Additionally, guests had to pay extra to use the hotel facilities, which didn’t feel fair. I had booked a spa treatment for myself and my partner for his birthday via email (the only available option) and specifically requested massages from two women. When we arrived, we were assigned two men instead. Thankfully, since the request was in writing, we were able to reschedule, but even then, the massage felt rushed and not thorough. Lastly, while the in-room breakfast was easy to order, it wasn’t worth the money due to the cheap quality of the food—it’s much better to visit a local café instead. While the hotel has some good aspects, these issues made the experience less enjoyable, and I would consider other options before booking again.

Cleaning of the room not...

Liked: It is good.
Disliked: The cleaner

Very good

Liked: the staff is kind and nice, room is clean and the location is amazing, close to all public transport: bus station, metro station and train station are all within 5 minutes walk.
Disliked: room contains most of the items you need but the size is a bit small; our room is facing the main road so it can be a bit noisy, especially at night.