Hotel Ercilla de Bilbao Autograph Collection, Bilbao

Hotel Ercilla de Bilbao Autograph Collection Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Superb

Great location, staff and facilities....

Liked: Breakfast was very good, with lots of options. The coffee is Nespresso, which gives a sense of comfort to those who already use it! The option to enjoy brunch (if breakfast is included) in the Bar Americano instead of the breakfast buffet was a pleasant surprise.The room was small but very cosy. The only thing to point out is that there is a bathtub instead of a walk-in shower. Gym was well equipped, albeit a bit small for the size of the hotel.
Disliked: The decor outside main areas and rooms could be improved - hallways were bare and outdated. The carpet could be updated too.The car park was a selling point of this hotel, but it was full during our stay. This should have been better communicated since this was one of the main reasons in booking this hotel.

We will definately recommend the...

Liked: The receptionist went over and above to help me find a vet for my dog on Monday, even though they were quite busy at the desk. She researched and found a vet then made the appointment for me and was absolutely brilliant, I should have taken her name to make sure she got the necessary credit for her help.

Superb

Liked: A very good experience

Superb

Very good

Liked: BREAKFAST. I am vegan and it's hard to meet my expectations with such food preference but this hotel had a really nice selection of great food that was able to satisfy my appetite. Staff at the breakfast facility was super kind and helpful to show us how to make coffee, and they even offered an empty box for us to pack snacks if we wanted to. This was a super nice touch. LOCATION is AMAZING - couldn't be better, super close to the Guggenheim Museum, surrounded with great stores, restaurants and parks.My room was lovely.
Disliked: I believe during my stay there was an event in the city that prompted accommodation prices to go up, that was my only little problem, i think my room/stay at the hotel was a bit overpriced.