Very good

will not be returning

Liked: The location.
Disliked: No closet in the room, furniture was damaged, no hot water at times and the three nights in a row of bass thumping music late into the night was ridiculous. Guests placed in courtyard facing rooms should be warned. Also one elevator was not functioning for the entirety of our stay.

Staff were terrific! Special mention:...

Liked: Staff and location
Disliked: The first room we were given faced a brick wall. We asked to change rooms and it was done speedily and efficiently

Exceptional

Great location, but over priced

Liked: Common areas, restaurants and coffee stations on each floor. Premium location.
Disliked: The room was tired, cramped, being painted dark blue didn't help. Handle missing from bathroom door. Room service arrived at 5:00PM, very inconvenient as we were showering and dressing for dinner.

Great experience

Liked: Atmosphere decor outdoor fireplace
Disliked: Nothing

Location, location, location

Liked: It's a beautiful hotel. Loved the outdoor space with comfortable seating choices and fireplace. Frannie & the Fox had delicious breakfast choices and pizza. We were close to everything - City Market, King Street, East Bay, the Battery. Easily walkable to anywhere.
Disliked: Ordered room service, pizza, no napkins or utensils.

Very good

Liked: Perfect location, walking distance to shopping, restaurants etc

Heaven, wonderful, great location

Liked: My birthday was 10.13, came in for night room big bottle of champagne chocolates and birthday card was totally surprised great staff
Disliked: Everything was perfect