Pleasant

Great location, gorgeous old building,...

Liked: The selection was great, although the eggs were cold every day we were there. There were egg muffins (the best) and simpy egg circles....they were cold, not so good. We mentioned this to the kitchen person on the second day. The third day, they were a tad bit warmer but not satisfactory.

Superb

Exceptional

Everything I needed.

Liked: It was convenient. The updates still honored the old craftsman still. Staff was friendly and efficient.
Disliked: It’s a little pricey

A pleasant two nights stay...

Liked: When I got there the room I was given was not clean and the bed was unmade. I alerted the front desk agent and he upgraded me to a better room at no additional charge. I had planned to stay with friends for my second night in town, however, the room that I was upgraded to was so comfortable and nice that I stayed an additional night. Of course the additional night was at the full rate of the room cost, but it was wroth it. This is what I'd call great customer service and a win-win solution.
Disliked: I would've been nice to have seen the view from your roof deck, but it was raining the day I left so the hotel had closed the area due to safety concerns.

Disappointed

Liked: This was our second stay for an anniversary. Once in the 10th, now on the 26th. Wee remember the beds being really nice with a fireplace in the room. Was looking forward to a comfortable bed, it's was ok. Got too warm in the room. Had 2 fans on. This place used to have really comfortable beds, not anymore. Will go somewhere else next time.

Superb

Liked: Lovely old hotel nicely refurbished. Clean comfortable nice people will go again!

Exceptional