Superb

cozy and comfortable

Liked: beautiful and cozy

It was a disappointment

Liked: The location was great and the staff at reception.
Disliked: We have two rooms. My daughter’s room was not very clean. The window was super small and they couldn’t open the window much to ventilate the room. So it was super hot and stuffy. The breakfast was a completely disaster. They did not have decaffeinated coffee for my elderly mother. They ask us to wait to be taken our order for over 25mins as the kitchen was overwhelmed. In fact what happened, there was only one person at the kitchen and one person serving the tables. The quality of the food was below average and the food came cold. The second day one of my daughters and my mum decided not to have any hot food for breakfast as it was not worth it. It is a pity but it is too expensive for what they offer.

Will not be staying again

Liked: The location
Disliked: Room was too hot. Air Con was not working.No cooked breakfast on the first morning Second morning, no water for tea only one gentleman saving the whole room we waited 45 minutes for kippers

Perfect room and location, disappointing...

Liked: The cinema room was beautiful, very comfortable and spacious.
Disliked: Poor dining experience at the Bistro, a waiter had a severe hygiene issue and in the morning there was no cooked breakfast due to a gas problem, the continental fruit bread was stale so it was a disappointing experience sadly.

It was disappointing

Liked: The location is good but it’s not as nice a place to stay as in the past
Disliked: The room was tatty, carpets in the public areas were grubby

our experience good. Our friends'...

Liked: our room was good.
Disliked: two of our friends rooms were very noisy. one group had to move (pay to upgrade) and the other one was stuck with a very noisy fan all night. room also at ground level right by the bus stop. very noisy. Our room was good but was on second floor at the back. both same price which doesn't seem right.

Superb

Exceptional