Exceptional

Exceptional

Liked: The staff was great , the hotel in general was clean and our room was clean .

Good

Liked: Helpful staff
Disliked: Bad smell in the room - maybe poor ventilation?

Very good

Too loud and hot

Liked: Affordable
Disliked: Location and climate were tough. Could hear everything outside on busy street, throughout the night with the window shut. Heater was not on but was bringing hot air in, which made it hard to sleep, since it was too loud outside to open the window.

Poor

Liked: Almost nothing, just the location
Disliked: The hotel is in very bad condition, it is very old and dirty. In a very bad shape... I booked last moment, but it was not worth what I paid for

Superb

Liked: The hotel was just steps away from Santa Maria Novela, while all restaurants, bars and shops were at walking distance. It was clean with a comfortable bed and great for 2 guests. The staff was very warm and welcoming, they even kindly assisted us with a lost item.
Disliked: It was rarely quiet, even late at night there would be noise from the street, since many people went through constantly.

Comfy stay, great location!

Liked: The location is fantastic, close to the train station and very near the duomo Santa Maria! Very walkable area.The front desk staff was friendly and helpful, free WiFi was good and our room was spacious and comfortable. Appreciated the coded front door entry after hours, felt more secure.
Disliked: Didn’t upset us, but some wallpaper was pealing and the window sills worn. Because of the location there is definitely street noise, but with windows closed not bad at all, location was worth it.

Good