Pleasant

good but could be better

Liked: Very good location, close to the bus station, the entertainment center and UQAM. Very quiet and you can relax. An excellent breakfast to start the day.
Disliked: Carrying a large suitcase to get to reception is quite an adventure. The bathroom had a design that could not be enjoyed. Cleanliness can be improved.

I was happy with my...

Liked: Clean, affordable, easy check in and out and friendly staff. Older building charm.
Disliked: Lots of stairs (no lift) but it’s an older building.

Overall I was happy with...

Liked: Clean, convenient location, easy check in.
Disliked: My room was on the top (3rd) floor so lots of stairs for a senior. I had requested ground floor but it could not be guaranteed. Room was airless so it needed the noisy air conditioning on.

We had a good time...

Liked: The breakfast was very good beyond expectation and the location of the hotel was nearby a number of touring sites.
Disliked: We were put into a very small room with poor ventilation but thank God we were transferred into a God spacious room at no additional charge

Exceptional

Superb

Worst experience ever

Liked: Worst customer service bad staff,manager treat you as shyt
Disliked: Staff ,Customer service,not clean,extremely small room

It was a 8/10.

Liked: I appreciated the hotel’s convenient location and the staff’s responsiveness to any requests we had. We loved the breakfast options. We enjoyed our stay overall.
Disliked: The employee working during our visit was unfortunately not suited for the role. She was unfriendly and unwelcoming, making us feel like our concerns or questions were an inconvenience. Important details like breakfast options weren’t communicated either. This was especially unfortunate, as being in a new country or unfamiliar location can already be intimidating. Her lack of warmth only added to the discomfort for my wife. Thankfully, the other staff members we encountered were kind and more accommodating. We were also disappointed to find that the property did not match the images on the website, and the stained sheets were particularly concerning.