Superb

Lovely hotel in a great...

Liked: Location of the hotel to the city centre was great; I was pleased we were not too close to the main street which tended to be noisy in the evening and particularly at weekends, however it was ideally sited to enable you to easily walk into town.I had a wonderful facial and deep tissue massage in the Spa courtesy of Isabella. She was friendly and extremely skilled. I left feeling completely pampered. Thank you Isabella.Our flight was on time but due to a backlog in passport control and very few passport officials, it was some time before we actually left the airport. Thankfully our driver Jacob (arranged by the hotel) was still waiting for us. Very much appreciated.
Disliked: On the whole the staff at the hotel were helpful however I think some in the restaurant could have been more welcoming; there was a distinct difference in how we were received in comparison to a couple of ladies who sat on the table next to ours, who spoke polish! I appreciate the language difficulties; my attempts at saying good morning and thankyou appeared to fall on deaf ears, but perhaps my pronunciation is to blame. Whatever, just a few smiles would have helped. Consequently we chose to eat out elsewhere in the evening.

Exceptional

Very good

Liked: Character and location.

Exceptional

Liked: Everythings is Amazing , great location just 3/5 mins to Wawel Castle and just 2 mins to main street of Old Town and quiet as well.Room is so cosy nice and clean.
Disliked: only 1 thing is the Pillows are too soft

Exceptional

Excellent location friendly staff and...

Liked: The cellar pool and spa
Disliked: A little noise from the breakfast area and music if you plan on lying inn form the 1st floor

Amazing

Liked: Wonderful hotel. Superb location and staff were amazing.

Exceptional