Liked: Very helpful staff; very clean; lovely cityscape view; great location.
Disliked: Key cards weren't working properly and had to be re-keyed, but there was someone always at the front desk so it was only a slight inconvenience.

Exceptional

Liked: Proximity to the House of Blues and the river walks.

Superb

This is an excellent hotel...

Liked: Most staff were excellent and eager to help. I took down one point because of one staff who ignored my request. Also we liked that we could spend the destination fee ($25) on a lot of things. We got salad from the hotel's bar. We also liked that Yolk, an excellent restaurant, could be accessed from the hotel.
Disliked: On one hand, a microwave that we requested was brought to our room quickly. On the other hand, the turntable didn't work, so it heated the middle only.

Bad

Superb

Liked: Walking distance to a ton of stuff. CoolView of the water.
Disliked: The pictures make it seem like the rounded condos/parking are part of the hotel. There were several towels that were dirty/stains.

Exceptional

Liked: Very clean and modern rooms with comfortable beds! Staff very helpful! Location great for the Merchandise Mart!
Disliked: I was at the merchandise mart but got so lost trying to navigate the hotel especially when I was trying to find the skywalk and ended up in the “mechanical” long hall of the building and couldn’t get back out so had to walk all the way back trying to carry my bags and in pain! Fortunately a very sweet cleaning lady helped me get to the skywalk!

Poor

Disliked: The bathrooms are really dated. my sink faucet was broken. this is something housekeeping should have notified maintenance about. The lobby coffee station was dirty and had no coffee. The computers to print were old and not working

Exceptional

Liked: Everything was nice and clean big windows the reception was very helpful
Disliked: Nothing bad to say

Exceptional