Hôtel Castel Guest Reviews
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1.1 miles from Granby centre |
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Muguette Sun, 6 April 2025
Considering returning next month for...
Liked: _ Prior to arrival ,I asked for white/ no print bedcovers. I need a very clean environment. It was impeccable_Wood floors BONUS! I am nursing a lung condition and wood floors are so much easier to clean. I never felt that dust feeling when there are carpet floorings._The staff when I left at front desk completely different and friendly, the young lady at the pub very helpful when I inquired about filling a container with hot water and she lent me a real cup. The young lady in the cafe in the morning really helpful also. _The experience on the whole was much more positive than negative . They just need to tweak a few things to make it perfect.
Disliked: _ The staff at front desk when I checked in, never looked me in the eye. NO hospitality skills._ I stood there for a while behind another check in with no acknowledgement that I was there... no greeting, nothing._ The other one who dealt with me seemed impatient that I didn't see the number on the back of the keys like I am suppose to know that . I was tired traveling and at a lecture all day. I may not have heard her say it. Especially when they don't look at you when they speak.* It felt like I was disturbing those two. Did not feel welcomes there..._ The commercial cleaner they used was very smelly and maybe toxic. I had to open the door for an hour to get the smell out. There's natural options that disinfect and probably less costly and better for your health.
Guillaume Wed, 26 March 2025
Very good
Brian Wed, 26 March 2025
Great value, quality and good...
Liked: Property is well maintained. Rooms are upgraded and not dated. Staff is friendly and welcoming.
Disliked: Bed is a little hard.
Kate Fri, 21 March 2025
Disappointing
Eve Tue, 25 February 2025
stay was okay, but FAR...
Liked: , The room were clean, great patio door. TV, fridge and lights were working great. I appreciate the possibility to open the window and control the heating.
Disliked: 1 outdoor spa was broken, the water of the other one was warm but not hot. No bathrobe provided, no extra towel (the 2 towel provided for a 3 person stay were really small).There was a very foul odour in the corridor.The big game room was totally empty except for 2 babyfoot table and air hockey machine with no balls or disks.
Claudia Mon, 24 February 2025
Disappointing
Karla Mon, 24 February 2025
Very good
Erick Thu, 20 February 2025
Very good
Frederic Mon, 17 February 2025
Good
Bojanic Fri, 14 February 2025
Very good