Good

Exceptional

Superb

Genius level doesn’t give you...

Liked: Location is the main good thing about this property. Also the restaurant is really good.
Disliked: I’m a genius level 3 customer and I booked months in advance because I was attending a wedding. Some other guests of the wedding booked just 10 days before, after my recommendation for the place and they booked from booking.com without any discount or offer and paid the same as me. Unfortunately my room was way smaller and the only window was facing a wall which was only 60cm away from it. I could literally touch it and the room was very dark. The other friends who booked later and at the same price, despite not being genius customers, got a bigger room and the view to the main square.

Superb

Liked: Great location, comfortable room and facilities

Excellent staff poor room

Liked: Personal was very polite, courteous, very helpful.
Disliked: The toilet was leaking water, waking me up every time it filled up.The bathroom door was dragging. (Scratching the floor) difficult to open and close.Bathroom floor has not been cleaned for a while.When we arrived the room had this (GLADE) like odor, the next morning it had a musky odor.

Great location and very quiet

Liked: Casa Palacio Pilar del Toro is located on Plaza Santa Ana next to the Plaza Nueva. It’s in a fantastic location, with the Cathedral nearby. Approx 20 min walk to the Alhambra, Sacromonte area and the Alcaibin area. Lovely clean room, very comfortable bed and it was very quiet there, slept with the window open. Ideal for a trip to Granada.
Disliked: The reception isn’t manned, but that wasn’t a problem, there’s a phone number to ring on the door and someone from the sister hotel came over quickly. You also eat breakfast in the sister hotel across the square but it was delicious, buffet style, excellent value for the money.

Pleasant

Loud room

Liked: The room was clean and the location was very central.
Disliked: Since it was at the center, it was very loud at night. And if you come by car, it is very confusing and we were not informed in advance. The road was closed to the car without a special permit. We did not know and we had to detour for 30 minutes. After calling the hotel we were able to pass, however we were not directed where to park. It was very stressful and chaotic.