Passable

Good

Very good

Poor

Liked: The staff was extremely snobby and rude. And they have this attitude of talking to people which was just unacceptable. Like being polite in not in their books.

Good

Poor

Liked: Good location, great staff
Disliked: hard bed, bad noise isolation, can not adjust heating/cooling

Pleasant

Exceptional

Good choice

Liked: Wonderful hotel. Great location—fairly close to the city center with public transport nearby. The reception operates 24 hours, which is important if you arrive on a late flight. Friendly staff who work efficiently. You can borrow a kettle or an iron from the reception and leave your luggage after check-out. The room has a mini-fridge. The area is very quiet, which is not a given in Milan. We slept very well, and you can comfortably sleep with the window open. The hotel itself was quiet too—we barely heard other guests. No complaints about cleanliness; the room was cleaned daily. Overall, I can recommend this hotel.
Disliked: The room gets warm quickly, but this can generally be solved by opening the window. A bit cramped—if you’re used to doing morning exercises or yoga, you might find the space insufficient. The renovation is decent, though it could use a slight refresh. It would also be nice to have a kettle and cups included as standard room amenities. Not essential, but a complimentary bottle of water upon arrival, as practiced in other hotels, would be a nice touch. There were very few power outlets—one was used by the mini-fridge, and the other by the kettle, which the reception kindly provided. This creates some inconvenience when charging two mobile phones at the same time, for example.