Nice place but staff should...

Liked: Clean and very spacious rooms. Good breakfast
Disliked: Customer service very low. Most of the stuff does not speak english.

Misleading and badly trained staff,...

Liked: Compound looks beautiful, great spot if your room is also on the compound of the castle..
Disliked: My god where to start with this place...On the pictures (and that is what most people judge a location and room booking on) you look at an iddilic ancient spot, thinking you book a room exactly at this location. On our arrival we felt at the desk that the owners might have overbooked the rooms via booking.com... Check in wasn't smooth and felt chaotic and not so hospitable. Eventually some manager came and didn't even greet us, she booked us in and we were then again taken by someone else outside of the compound?? Crossed a busy street, walked 5 minutes and went into an urban area to de guided to a totally different apartment complex. (their argument was that we should have seen or read it properly). On booking.com it looks as if you book a room on the compound at the castle, in fact it was an apartment complex in between of social rental housing.. When overbook this could be their escape solution.. We were quite disappointed, they were very aware of this trick happening more often, images are misleading and they play a very ignorant role at the desk when you say something bout this. We felt it was a swindle. The apartment complex is proper, clean and ok.. but if you have no facilities around.. why not bring in a minibar? a water boiler?? there is nothing. Not even a seat back on the private terrace (which is not even finished, piles of tiles and bricks everywhere).. How idillic.. We payed the same amount of money for this spot..We had a diner, for this we needed to walk to the castle resto site, diner was good value for the buck but fairly overpriced, staff was a nightmare, a Thai woman didn't even speak English or German.. None. She lived here for 3 year she said.. To top up our experience... my girlfriend was still eating, we were the only people btw.. and a waitress took away her plate while still eating (EAST GERMAN gründlichkeit ????).. the staff has had absolutely no training whatsoever on basic rules of horeca...

Very good

Liked: Breakfast we die not order but we could do at early morning and was no problem. Also breakfast was great loads of choice
Disliked: Watercooker with coffee on the rooms

Exceptional

Exceptional

Superb

Liked: Beautiful and well renovated old house. Nice terrace and beautiful outdoors. Private parking. Spacious room
Disliked: Air conditioning was not working

Very good

Exceptional

Exceptional