Hotel Burbank Guest Reviews
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< 0.1 miles from Burbank centre |
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Alix C, Pescadero, visiting Los Angeles Equestrian Center Mon, 29 September 2014
I was going to give this hotel a 5 and very positive rating were it not for our last night there, where everything fell apart. At 10.30 at night we thought someone was trying to get into our room and found out it was the hotel staff! It would have been much simpler if someone had the brains to call us. We then discovered that due to the fact that we had decided to stay an extra night we were supposed to check out and check in again but NO ONE TOLD US THAT. In fact, we were told at the front desk that it was all taken care of. To make matters worse, they tried to get into our room, no phone call, THEN they called and told us we needed to get dressed and go downstairs (it was then 10.40pm). We refused and in the end the manager came to our room - couldn't he have done that at first? After much shouting, on our part, we resolved the issue at 11pm at night. What could have been simple, was made complicated by thoughtless employees and the poor manager, who was in fact quite nice, got yelled at (but it is his job) and we left the hotel with a bad taste in our mouth and will not stay there again, nor suggest that anyone else does. Do not blame your guests for something your employees have overlooked, especially late at night!
Rananjay Mon, 10 March 2025
Superb
Roxana Fri, 7 March 2025
Exceptional
Angeline Wed, 5 March 2025
For the price, it's pretty...
Liked: You can't beat the location. It's close to freeways, it's right there in downtown Burbank, and you're not that far away from LA. The parking right next door is great. The rooms are not the smallest, thankfully and they have microwaves, coffee machines, and a mini fridge. I've stayed here a couple of times and the same guy is always checking us in. He's always been extremely helpful and nice.
Disliked: The rooms feel dated. Mostly the carpet and chairs. A lot of the furniture is a bit worn out. For the price, I expected a bit more of a modern style, clean aesthetic room. The blankets for the bed are cheap and thin. Thankfully, upon asking I did get an extra blanket. Maybe they don't have control over this but the parking is a bit steep for the price.
Kerberoo Mon, 3 March 2025
Superb
Liked: The location is great, right by the freeway, there's a ton of parking space, and the hotel in general is super nice. The staff is excellent, I really enjoyed my stay over there.
Disliked: The only thing I'd add is to have some type of continental breakfast included in the service.
Diana Mon, 3 March 2025
Exceptional
Valentina Sun, 2 March 2025
Exceptional
Liked: Really nice location with plenty restaurants at walking distance. Super clean and comfortable hotel.
Rachael Fri, 28 February 2025
Perfect stay in Burbank
Liked: Super comfortable beds and the room and bathroom were very clean! Extremely walkable to many restaurants. Perfect hotel to stay at. Will definitely be back next time I'm in Burbank!
George Thu, 27 February 2025
Very good
Manuel Mon, 24 February 2025
Exceptional
Hearron Wed, 19 February 2025
Superb