I was going to give this hotel a 5 and very positive rating were it not for our last night there, where everything fell apart. At 10.30 at night we thought someone was trying to get into our room and found out it was the hotel staff! It would have been much simpler if someone had the brains to call us. We then discovered that due to the fact that we had decided to stay an extra night we were supposed to check out and check in again but NO ONE TOLD US THAT. In fact, we were told at the front desk that it was all taken care of. To make matters worse, they tried to get into our room, no phone call, THEN they called and told us we needed to get dressed and go downstairs (it was then 10.40pm). We refused and in the end the manager came to our room - couldn't he have done that at first? After much shouting, on our part, we resolved the issue at 11pm at night. What could have been simple, was made complicated by thoughtless employees and the poor manager, who was in fact quite nice, got yelled at (but it is his job) and we left the hotel with a bad taste in our mouth and will not stay there again, nor suggest that anyone else does. Do not blame your guests for something your employees have overlooked, especially late at night!

Amazing hotel

Liked: Location is so safe and clean , staff were amazing service so good everything was amazing
Disliked: Nothing

Poor

Liked: There was not breakfast, no snacks (machine or otherwise) to purchase - Parking was terrible at $25/night

It was fun, cozy, and...

Liked: Location, and ease of check in were wonderful.
Disliked: No table to eat a meal and chairs to eat at a table.

Pleasant

Exceptional

Passable

Very nice

Liked: Location
Disliked: Right off the freeway

Excellent!!

Liked: Very clean! It was in a great location, and had everything we needed. The two strongest points were the employees and the cafe. We only ate breakfast there, but everything was fresh, tasty and piping hot. (Even the room service) Prices were very reasonable. The employees were so friendly and had a smile every time we spoke to them. We are so happy we found this place and will be back, for sure!
Disliked: Only issue we had was that the outlets on the lamps next to the bed didn’t work; we couldn’t use them to charge our phones. With the amount of use they get, I imagine they need to be changed out frequently.

Meh.

Liked: Location and price
Disliked: No hot water and had to take a very cold shower. Shampoo and body wash containers were empty.