Exceptional

Comfortable and good location.

Liked: The room had a decent coffee machine and water. It was a good size with all we needed and was comfortable. It was great for getting to London.
Disliked: It felt a little tired and could be updated to make it more 'boutique'. Whilst we knew we were above the bar, the music is incredibly loud at night.

Great location for a business...

Liked: Large room overlooking the High Street, the hotel was very quiet and it was really convenient for my meeting.
Disliked: I arrived very late and local parking was a nightmare, you need to be in before 2300hrs to make use of the Hotel's parking, so I would advise you to make contact before arrival if you are coming with a car and have a late check-in.

Exceptional

Good

Liked: I was pleased to see I could park and unload outside.On checking in, The staff were very helpful. The card system worked well. I had said I would arrive for a quick change at 12 noon. In the event, I was a bit late and had a bit of a further delay as the room wasn’t ready. Parking. I paid £7 but never found it. A little map showing the route would be helpful. Told beyond Waitrose which I had seen on the way in on St James Road but Waitrose, I discovered in the morning is facing two roads. I had gone down the wrong one. I was running out of time and fortunately saw St Philp’s car park where I paid £10.80! Ouch as £7 already paid and wasted. I had a very good nights sleep in room 106 despite only, in the morning, finding the earplugs to deafen the nightclub soundA few helpful notes …. It would have been nice to have a hook on the back of the door for hanging my coat.The bedside tables were great and luckily moveable …. One to use one for my suitcase - my suitcase, like others’, may have been stood in the road or travelled on an airport baggage conveyor and I respect bedlinen too much to put a suitcase on the bed. Then I needed the bedside table to lift the very useful tea and kettle tray over onto it. The bathroom had very little surface space for my spongebag. Only with loo seat down Room 106. The TV was on Smooth radio but when I tried to change to TV it didn’t work on TV. Pixel problem ? The shower controls were VERY stiffUseful Mirror was v wobbly+ earplugs+ non slip mat+ lovely white towels+ heated towel rail/ radiatorRight hand blind wouldn’t go up in morning - my fault as I may have brought it down too far presumably Not sure how the air system worked. I normally sleep with a window open. Clearly not a good idea above a nightclub. But was an air flow there? Air con? I was so tired I slept well.That’s my feedback!With regards

Exceptional

Overpriced, poorly run, with abysmal...

Liked: Honestly, there wasn’t much to like. The only potential positive was the proximity to a pub or the station, but even that turned into a negative due to late-night noise.
Disliked: Customer Service: Every staff member we interacted with, from reception to reservations, was unprofessional, unhelpful, and uninterested. There was no welcoming attitude, and communication between teams was nonexistent.Payment Issues: Despite agreeing via email to pay upon arrival, my credit card was charged beforehand without permission. This led to being double charged, and their staff offered no clear resolution.Invoice Errors: Despite providing my business details multiple times, I was issued a personal invoice. Fixing this involved calling multiple departments, unresponsive staff, and repeated mistakes (e.g., wrong email addresses).Noise and Cleanliness: The hotel was noisy, with disturbances from staff in the corridors, cleaners waking us up before checkout, and glass bins being emptied loudly late at night.Room Condition: The beds were uncomfortable with broken divans in desperate need of replacement. The entire property is very poorly managed.

Ok

Liked: It had the required needs for a short stay
Disliked: The noise at night from the night club below our room was incredible.

Never going back

Liked: location was good for our purposes
Disliked: impersonal, noisy, room not equipped for a couple.kept waiting for ten minutes at reception while another guest reservation was being dealt with.we were told that there would be a disco on that night. since we were going to a function we thought it would not matter, however it transpired that the disco music was very loud and went on until 1:00am. 1 pair of ineffective earplugs were provided but were useless.Whilst on the subject of singular provision, a bottle of water was provided, but only 1 glass. there was only 1 chair. It seems that couples were not expected.To top it all we had booked bed and breakfast, but when checking in were told that no breakfast was provided. We have been given a refund of £15, however it cost £40 for breakfast at a local café.