Hotel Bethel - Fort MacLeod AB Guest Reviews
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0.3 miles from Fort Macleod centre |
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Afton Sun, 5 January 2025
Pleasant
Isabelle Mon, 2 December 2024
Good location
Liked: Locations was good, was comfortable.
Disliked: Front office wasn’t open, had to call to check in and check out.
Kevin Mon, 2 December 2024
The most rude, unprofessional, and...
Liked: I liked the hour that I checked out of the motel and liked that I was leaving there.
Disliked: I didn’t like the fact that when we booked the room for me, we had called the Motel and got a quote for 6 night stay and the person who we spoke with, was informed that I had a dog and we wanted the price of the room including having my dog stay in the room and wanted the fee for the dog in the room along with the fee for security/damage deposit so that we could pay for the total amount online through the booking. She quoted the total amount for the 6 nights along with the dog fee included and security/damage deposit. We paid the total amount online that was quoted and got my receipt. When I got to the motel for the first night to check in, there was a posting to call on duty person to come to the office. I called the number for the on duty person at the desk, and it took close to 15 minutes for her to come to the office door while I stood outside in the cold to let me in the door to the office to check in. When I told the lady my reservation number, she was not friendly and no smile on her face, and asked for identification. When she asked if I had a pet and i told her yes and that was checked off in the booking listing online, she raised her voice and kept stating that I had to pay $25.00 per night extra for the dog. When I told this lady that we had paid this fee online because we had spoken earlier in the evening with another duty manager and she had quoted us for the 6 nights stay and included the fee for 6 nights for the dog and the $100.00 security/damage deposit and I had a copy of the booking in my email. The lady was raising her voice saying no sir you didn’t pay it and that now she was going to charge me a $100.00 security deposit extra ontop of what i had already ok aid online I told her she was wrong and got on the phone with my friend who helped me do the booking and he stated to this lady what we were both quoted including the dog and security deposit. This lady was shouting at both of us saying no you didn’t pay it.
Nehal Wed, 6 November 2024
Adequate experience!
Liked: Good location Easy to findOne gentlemen not at front desk went out of the wayto help us check in as front desk was not responding.
Disliked: Customer service skills were severely lacking. The lady at front desk may use some training. She might be under training. No soap to wash hand.
Smith Mon, 4 November 2024
Superb
Chris Mon, 28 October 2024
An old-style motel which performed...
Liked: This was a step back in time, but for the price this was quite acceptable. The room was clean, the bed was fine and the bathroom was good, with loads of hot water in an very effective shower. It was nice to be shown to our room by the manager.
Disliked: Minor things like a noisy heater, soon fixed by turning down the thermostat. The switch on the bedside light was faulty, but with patience could be made to work. It was slightly inconvenient having to ring the bell to get access to the office, and there was no wi-fi - or if there was the password was not available.
Joe Sat, 26 October 2024
Keep looking.
Liked: The staff were very nice
Disliked: This was a very misleading advertisement, the room was not prepared when I arrived, and there was no one at the front desk. I was also not given a key for the room. There are better choices in this small town, but most are very expensive.
Amanda Mon, 21 October 2024
Passable
Liked: Comfortable bed and there was hot water
Disliked: Fridge froze all food
Tony Thu, 17 October 2024
Not good dirty and cold...
Disliked: Dead flys on the floor the room was freezing I paid for 2 nights and the next morning we left
Riley Mon, 14 October 2024
Passable