Exceptional

Comfortable place in great location...

Liked: This hotel was ideal for my trip in Hamburg. Within walking distance of many attractions. Staff were incredibly helpful!
Disliked: N/A

Looking forward to our next...

Liked: The location was perfect for the opera and easy walking to main attractions, plus we were given a free pass to use on all public transport during our stay. The staff were super-helpful and friendly: the reception staff gave us excellent advice about what to see in the city and speak fluent Engish. Reception is in a welcoming lounge, with plenty of seating, a log fire and bar. The buffet breakfast is not to be missed: a superb range on offer, plus excellent coffee and great service! Dinner in the restaurant was delicious and we enjoyed our post-opera visit to the Weinkeller. All in all, this hotel couldn't have been better for us and we were really well looked after.

Good

Superb

Room, 1st floor, old, dark...

Liked: Nothing
Disliked: If youi book the room through booking they give you ALWAYS the worrts rooms. I will not stay at this hotel again

Exceptional

Very good

Nice hotel, great location.

Liked: Nice hotel at a very convenient location just a few steps from Stephanplatz subway stop and around the corner from Collonaden pedestrian street with many restaurants, bakeries and cafés. The center of the city (Rathaus) is an easy 10 minutes walk. Very good breakfast, with vegetarian and vegan options, served in a double space where seating is always available.Comfortable bed, room of good enough size. Everything was spotless and it was cleaned daily. The kettle and various kinds of tea came handy. The 3 day card for subway and buses in the city was a nice touch and very useful.A young gentleman at the reception desk was very polite and willingly accommodated my request for a room change; he actually took me to see different rooms and choose for myself. I am very sorry I did not keep his name.I would happily stay in the Baseler Hof again and I have already recommended it to friends visiting the city.
Disliked: I had booked a superior double room, which on the photos had a nice open view, worth paying the extra euros that came with it. Upon arrival, I was first given a room that was large (that's why superior, I guess), but facing an inner space where hallways and windows of other rooms looked and which had two adjasent twin beds (I prefered double), i.e. no view at all. Nothing could be further from the room photos.I requested a change and the new room was much better in terms of view but much smaller in size. As others have mentioned, there is some smell in the otherwise spotless hallways, but there was nothing in the room, so for me it was not a problem.