Very good

Liked: Most of the staff was very friendly and helpful.
Disliked: I would really like to give this hotel a 9 or even a 10 because I was very happy with my experience overall; however, I encountered an issue at checkout. The receptionist initially stated that she could not print the receipt because the booking was made through booking.com. Although she eventually provided the receipt, I believe this policy is flawed and could potentially alienate customers who frequently travel for work. For those of us who travel for work and need reimbursement, it is essential to present a payment confirmation along with proof of stay. The receipt from the receptionist at checkout is the ideal document, as it includes the checkout date, transaction details, and incidentals. If this policy is intended to encourage customers to book directly with the hotel, it may backfire, as many of us rely on third-party services for their competitive pricing. Moreover, business travelers often have a set budget per night. A hotel might be out of budget based on its direct price, but it could fall within budget on a third-party site. In addition, as a software engineer familiar with hotel management systems, I can assure you that even if a transaction is made through a third party, it still needs to be recorded in the hotel's system. Therefore, it is entirely feasible to print a receipt for those transactions.If this is a general policy, I urge your hotel to reconsider this approach. Providing a printed receipt upon request is in the best interest of customer service. Booking.com does not send receipts to customers. Telling customers to contact booking.com for their receipts only adds unnecessary red tape and diminishes what would otherwise be a superb customer experience.