Hotel 48LEX New York, New York City

Hotel 48LEX New York Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

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Very good

Liked: Close to the bus, held bags with no extra charge, $25credit towards breakfast, Cognac restaurant breakfast was very good.
Disliked: Noisy elevator!

Very nice staff, good location,...

Liked: Breakfast was good
Disliked: Room was not that clean on arrival. I found a covid testing kit under a bed and the lamps and pictures were dusty. The place could do with a lick of paint.

Exceptional

Disliked: elevator was a little bit noisy.. I could hear from inside my room.

Overpriced for a poor quality...

Liked: Check-in staff was friendly. Lobby was cozy while waiting to check-in. Good location- central to everything.
Disliked: Breakfast was extremely overpriced for lack of quality- microwave bacon with eggs and crushed up nature valley granola bar w/yogurt is not worth $50/person. Room was less quality than appeared online (looked like better views with bigger windows). Expired supplies for coffee and tea in the room.

Exceptional

Bad

Liked: Nothing
Disliked: Everything

HEINOUS!!!

Liked: The only thing exceptional about the hotel is the restaurant; but I found it is independently owned and although they serve meals for the hotel, they are in actual fact a separate entity altogether; the reason I asked was because the restaurant is a genuine 5 star whereas the hotel itself was a real let down and I couldn’t understand the great service in the restaurant (Cognac) in comparison to the horrible service of the hotel. I think the worst was coming from an amazing visit at the Nassau hotel in Miami, where everything superseded our expectations to this. Such a big let down!!!
Disliked: Honestly this was the worst hotel I had ever been to, and I mean as in anywhere around the world!!! The cost is completely unjustifiable and this is hardly a 4star hotel; maybe a 3 star at best. The worst was that they charged my credit card a month before our check-in date even though I chose the option to “pay nothing until you get to the property” and you pay extra for this option, but low and behold they charged my credit card a whole month prior to our visit. I called the hotel because my bank had flagged the charge as fraudulent; but because Rachel had apologised profusely on behalf of the hotel I decided not to take it further. She promised to make sure that we get a cheese platter on arrival; but safe to say that did not materialise. The staff is taught to lie at the drop of a hat; most times unnecessarily so. I told them that we had booked a specific room through bookings.com and she flat out told me that the room I booked does not exist and that Bookings.com had somehow photoshopped the images of the rooms they have. She said I should have gone through their website to ensure that the room I was booking was an actual room and not relied on “3rd party advertising”, referring to Bookings.com; safe to say that I have used Bookings.com multiple times throughout my travels and never have I had such a trashy experience!!! We asked them to please fix the broken air vent; because our room was cold, they said the engineer would be right up; that was around 11pm. And because by then we had come to expect such atrocious service… The “engineer” came promptly as expected the next day at 11am!!! I can’t understand the logic behind the blatant lies??? The high speed internet you are charged for; is another lie!!! It’s ridiculous. I have never given a bad review before; but 48Lex New York has pulled it out from deep within me!!! They really are the worst

Nefarious

Liked: The only thing exceptional about the hotel is the restaurant; but I found it is independently owned and although they serve meals for the hotel, they are in actual fact a separate entity altogether; the reason I asked was because the restaurant is a genuine 5 star whereas the hotel itself was a real let down and I couldn’t understand the great service in the restaurant (Cognac) in comparison to the horrible service of the hotel. I think the worst was coming from an amazing visit at the Nassau hotel in Miami, where everything superseded our expectations to this. Such a big let down!!!
Disliked: Honestly this was the worst hotel I had ever been to, and I mean as in anywhere around the world!!! The cost is completely unjustifiable and this is hardly a 4star hotel; maybe a 3 star at best.The worst was that they charged my credit card a month before our check-in date even though I chose the option to “pay nothing until you get to the property” and you pay extra for this option, but low and behold they charged my credit card a whole month prior to our visit. I called the hotel because my bank had flagged the charge as fraudulent; but because Rachel had apologised profusely on behalf of the hotel I decided not to take it further. She promised to make sure that we get a cheese platter on arrival; but safe to say that did not materialise.The staff is taught to lie at the drop of a hat; most times unnecessarily so. I told them that we had booked a specific room through bookings.com and she flat out told me that the room I booked does not exist and that Bookings.com had somehow photoshopped the images of the rooms they have. She said I should have gone through their website to ensure that the room I was booking was an actual room and not relied on “3rd party advertising”, referring to Bookings.com; safe to say that I have used Bookings.com multiple times throughout my travels and never have I had such a trashy experience!!!We asked them to please fix the broken air vent; because our room was cold, they said the engineer would be right up; that was around 11pm. And because by then we had come to expect such atrocious service… The “engineer” came promptly as expected the next day at 11am!!! I can’t understand the logic behind the blatant lies???The high speed internet you are charged for; is another lie!!! It’s ridiculous.I have never given a bad review before; but 48Lex New York has pulled it out from deep within me!!! They really are the worst