Homewood Suites by Hilton West Des Moines/SW Mall Area Guest Reviews
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2.2 miles from West Des Moines centre |
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Ana Mon, 18 November 2024
Good
Corey Sat, 2 November 2024
Superb
Glenn Wed, 18 September 2024
Superb
Anonymous Tue, 4 June 2024
Liked: Exercise room
Disliked: Wifi and front desk attendant
Gaye Mon, 20 May 2024
Bad
Jenny Thu, 9 May 2024
Pleasant
Liked: The breakfast was good and the hotel was clean. Staff was okay.
Disliked: When we checked in all was fine. When we got to the room it was what we paid for. We went to call the front desk but the phone didnt work. Back to the front desk but the hotel was oversold. They didnt bother to tell us upon check in or offer a solution. We had to call maintenance to fix the shower door as it wasnt adjusted properly. Over room was not what we wanted or paid for and never got a resultion yet. Still working with booking.com. Overall the staff was friendly but hoping we didnt notice then charging us seems wrong.
Jenny Thu, 9 May 2024
Pleasant
Liked: The breakfast was good and the hotel was clean. Staff was okay.
Disliked: When we checked in all was fine. When we got to the room it was what we paid for. We went to call the front desk but the phone didn’t work. Back to the front desk but the hotel was oversold. They didn’t bother to tell us upon check in or offer a solution. We had to call maintenance to fix the shower door as it wasn’t adjusted properly. Over room was not what we wanted or paid for and never got a resultion yet. Still working with booking.com. Overall the staff was friendly but hoping we didn’t notice then charging us seems wrong.
Sharon Wed, 8 May 2024
Perfect
Sharon Wed, 8 May 2024
Exceptional
Michal Mon, 22 April 2024
Staff rooms facilities and breakfast were well above what Ive stayed in previously
Liked: Location was perfect for our softball trip
Disliked: Nothing