Homewood Suites by Hilton Springfield Medical District Guest Reviews
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5.8 miles from Springfield centre |
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Kevin Mon, 24 March 2025
Good
Michele Fri, 21 March 2025
Pleasant staff, older room but...
Liked: Typical breakfast
Disliked: Trash and leaves around outside doors
Latoya Thu, 6 March 2025
Superb
Morgan Mon, 3 March 2025
Exceptional
Liked: Friendly staff
Jared Wed, 26 February 2025
Very good
Jeffrey Tue, 25 February 2025
Exceptional
Phillip Mon, 24 February 2025
Nice facility. Amateur staff and...
Liked: It was new. The rooms were big. Clean.
Disliked: The service. I called to rebook my trip and shorten it by one day. I spoke to staff at the hotel who said it was no problem. They suggested I call booking.com. I did and they also said it was no problem. They also called the hotel to confirm and then sent me an email about the new booking. When I arrived the hotel said I was a no show canceled my weekend booking and charged me for a night. They had no record of changing my booking. They offered to rebook me for a higher price than what I originally booked. If I didn’t show up early all the rooms would’ve been booked and I would’ve been out of luck. The entire process was a total disaster. There was no real concern from staff either. A very apathetic response. I worked in the hotel business for a long time and things happen but in the hospitality industry you make it a point to be hospitable.
Ronnie Mon, 24 February 2025
Exceptional
Karissa Tue, 11 February 2025
Exceptional
Dewayne Thu, 6 February 2025
Exceptional