Homewood Suites By Hilton Richmond-West End/Innsbrook Guest Reviews
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6.1 miles from Glen Allen centre |
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Kiara Sun, 6 April 2025
Exceptional
Maria Tue, 31 December 2024
Use this as a last...
Liked: The price is what sucked me in, but I should've known better.
Disliked: The outside of the hotel, well, doesn't really look like a hotel. All you have is the sign. It's just weird. The room wasn't ready, so I went to use the lobby bathroom. There was a guy cleaning the toilet. When he saw me, he just threw the cleaning brush in the sink so I could go. It just turned me off. It made me question the other cleaning practices that may have been used. The bathroom was clean, but he could've put it away somewhere else. I'm assuming he wasn't expecting anyone coming in there, but you still represent a hotel brand. I left and didn't check in.
Raimon Fri, 18 October 2024
Exceptional
Liked: Property was close to various stores, room was clean and comfortable.
Jyothy Tue, 3 September 2024
Superb
Kania Mon, 2 September 2024
It was ok.
Liked: The ladies at the front fest were really nice and helpful
Disliked: The first room we received smelled like mold and the shower head was broken and falling off the wall. The mattress on the pull out couch was terrible. It had stains and was very uncomfortable
Tgulf Fri, 16 August 2024
Exceptional
Maggi Mon, 29 July 2024
Disappointing
Liked: LocationDigital access Coffee availability (24hr)Friendly staffFree ice
Disliked: Parking spots smallLaundry facilities were not working. (Spent time and money to do laundry) Breakfast quality Shower was leaking (needed repair) Trash never emptied in roomPhone in bedroom didnt work
Nelson Tue, 2 July 2024
Good
Keith Tue, 25 June 2024
Superb
Martinez Mon, 24 June 2024
It was ok for the...
Liked: The staff was nice
Disliked: The room was not clean when we entered wobbly tiles in the bathroom. Stains on the sofa bed.