Homewood Suites By Hilton Phoenix/Chandler, Chandler

Exceptional

Liked: Everything was nice, the staff were very nice and so helpful. The room was clean. Overall, we enjoyed our stay.

Exceptional

High price for the level...

Liked: Great area to stay—clean streets and a variety of dining options nearby. The staff was polite and friendly. The bathroom was spotless, and the shower was excellent. We especially loved the heated pool!
Disliked: Unfortunately, the price is quite high for the level of service provided.1) The room should not be advertised as a family room if the only sleeping option besides the master bed is a sofa. The sofa was extremely uncomfortable to sleep on.2) The kitchen area had several issues. The tap water had a strong, unpleasant smell, so we avoided using it to prevent the room from smelling bad. The pot was heavily worn and not properly cleaned. When we tried using the toaster, the fire alarm went off—not due to smoke or a burning smell, but because of the heat radiating from the device.3) Breakfast was very disappointing, with a limited selection and no variety throughout our 9-day stay. There were no healthier options like salad, fruit, or toppings for bread (such as cheese or ham). Additionally, all dishes, utensils, and cups were disposable plastic, with no recycling options, which I found unacceptable.4) It seemed like the hotel accommodated pets, as the hallways often had a strong dog odor.5) While the air conditioner worked well, it was extremely loud, making it difficult to use at night without being woken up by the noise.

Superb

Exceptional

Liked: Nice place 👌

Pictures were very deceiving and...

Liked: Coffee was always available. Staff were kind. It allowed pets (dogs). Good size fridge
Disliked: We booked based on an accessible hotel and room. Neither were the case. Carpet throughout the hotel-extremely difficult for wheelchairs, had to move furniture in the room and still the room was not fully accessible. No access to outside pool or sitting space. The bathroom had an awful smell, like old urine smell, we had to ask for a shower chair twice. With the chair the set up caused excessive water on the floor in the bathroom due to poor setup. Safety issue with transfer to chair and able body person entering the space. Again we booked this hotel because it was stated as accessible and it was not. My sister now has pain in her shoulders and hands from wheeling around the hotel carpet. Not a hotel I would recommend or return to.