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AustraliaHomewood Suites By Hilton Nashville Vanderbilt Guest Reviews
Overall Average Score:
Excellent (4.35 out of 5)
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| 2.1 miles from Nashville centre |
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Theresa Mon, 10 February 2025
Exceptional
Amy Mon, 3 February 2025
Exceptional
Liked: Excellent hospitality and service
Disliked: Beautiful spaces, even the gym
Mary Thu, 30 January 2025
Superb
Disliked: A couple that met us there had their truck stolen off the property early Sunday morning. They self parked and since they did not valet the hotel said they were not help liable. But the vehicle was parked where the shuttle bus parks so it was still on the property by the front door.
Tara Tue, 28 January 2025
Shockingly DISAPPOINTED
Liked: The best thing about this facility was the location..... My dad was flown in and admitted for a heart transplant... being close to the hospital was a great comfort .....
Disliked: ROCK HARD BEDS ... LACK OF TOWELS . . FOR THE AMOUNT OF NIGHTS STAYED .. HAVING TO ASK FOR TOWELS ... NEVER PICKING UP DIRTY TOWELS USING POOL THE LAST NIGHT .. .. TRASH . . GLASS BOTTLES ... DIRTY TOWELS .... NASTY .. TURNED AROUND AND LEFT !!!!!
Noah Tue, 28 January 2025
Very good
Jeanine Mon, 27 January 2025
Perfect
Caitlin Mon, 27 January 2025
Superb
Liked: Clean, staff was friendly, very nice rooms
Disliked: Parking was additional $35 a day or $40 for valet.Breakfast didn’t start until 7am on the weekend.
James Thu, 23 January 2025
Superb
Holly Mon, 13 January 2025
Exceptional
Megan Sun, 5 January 2025
They should have notified customers...
Liked: Everything was good about this hotel, except that the gym was closed for our entire stay. I pick hotels specifically to have gyms and they should have notified us ahead of time that the gym was closed. When I contacted the manager, Mike Davis, he was not able to give us any compensation for this significant downgrade in Facilities. In fact, the QR code on the television when we walked in still listed the fitness center is open when I scanned that website. His only excuse was that on the Hilton website it says the gym is closed, but if they are accepting bookings via this website, they should notify all customers who book this way, expecting a gym that the gym will be closed. There are many hotels I could’ve switched to with open gyms and I would have done so. I am still hoping for a refund of at least one night.
Disliked: Gym was closed with no prior notification for our entire stay
