Poor

Good

OK

Liked: Location is excellent, the rooms were very comfortable. One of the members of staff was very kind to let us check in early when the room was available.
Disliked: Breakfast was very basic and unvaried. The hotel would also benefit from a larger breakfast room given its capacity. A bit pricey for what you get but maybe that was a normal fare for Montreal.

Great place to stay to...

Liked: Great location. Parking was easy. Room was good. Balcony was nice to have.

Little value for money

Liked: Location
Disliked: Very noisy near the highway (window isolation not sufficient) and because of the aircon and fridge.Receiption staff was missing service orientation and seemed to a bit "overwhelmed" by customer requests

Clean, convenient and cozy hotel!

Liked: Location in downtown and easy proximity to public transit.
Disliked: The breakfast was very crowded around 9ish (which the hotel has signage notifying guests of). The difficulty was that things like plates and cups weren’t stocked in enough quantity for the volume of people. The hotel and breakfast are overall great so this isn’t a reason to not stay there.

Exceptional

Very good

Very good

Liked: Breakfast was standard, but tasty. Loved having actual bacon when possible. Popular hotel, so food would run out fast. The staff made note of this when checking in so the heads up was appreciated. Staff was accommodating and helpful when I needed to print something and their free guest terminal was not working. Location is spectacular. Right by two metro lines so it's very easy to get around and not to mention, you're by the old town and old port of montreal. Very comfortable beds!
Disliked: House keeping left a LOT to be desired. Staff did not speak English very well. Rooms were not cleaned daily or often. It was a hassle to get good service. Bed sheets for the bed were one size too small, so the fitted sheet would always come undone. Frustrating, but not a deal breaker. Hotel seemed to have two different restaurants attached, which I found peculiar. One on the sixth floor, one on the bottom floor. This added to foot traffic in the area and made parking harder. Parking is a public parking area, but guests at the hotel have a discount of $5 off the normal rate, which I still find to be grossly overpriced considering that anyone can park there and hotel guests may not have access to parking on highest visitation dates.