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AustraliaHomewood Suites by Hilton Kalamazoo-Portage Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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| 4.3 miles from Portage centre |
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Elise Sat, 1 March 2025
Disappointing
Liked: Booking.com advertised a pool. Their pool was closed. The elevators did not work. We booked through the site and we were given a fourth floor room that we had to use the stairs to get to. Waiting to hear back from booking.com about a refund.
Disliked: No pool. Broken elevator. Wasn’t told either of these at checking until we had checked in. I wouldn’t have accepted the room had I known the elevator didn’t work and there was no pool; the only reason we wanted a staycation!
Deanna Mon, 24 February 2025
Superb
Kenidi Sat, 22 February 2025
Very good
Therese Tue, 21 January 2025
Passable
Liked: Location
Disliked: Phone in room didn’t work told staff And rather than fix, it was told they were short staffed no linens for pull out sofa not enough towels and staff seemed indifferent. We got our own linens and towels would not stay here again for the price.
Laurie Tue, 21 January 2025
Exceptional
Sandy Sun, 17 November 2024
Exceptional
Alphonzo Fri, 15 November 2024
Exceptional
Gerald Mon, 11 November 2024
Superb
Liked: Nice
Disliked: Price wasn’t correct
Heather Thu, 31 October 2024
Very good
Iyapo Thu, 24 October 2024
We had a very peaceful...
Liked: Clean, looks nice, complimentary breakfast, comfortable beds, and great Staff.
Disliked: It appears our room was positioned above the kitchen and admin offices on the second floor. And during the early morning hours I heard sounds like a truck delivering a load to the warehouse, sort of a mechanical banging sound. Perhaps it may have been laundry. My first impression was that it was supplies being delivered to the kitchen. I never ask the front desk about it however. The comfy beds outstripped the bumping sounds.
