Homewood Suites by Hilton Houston Near the Galleria, Houston

Exceptional

Liked: Was able to extend my stay with no problems. Great staff!
Disliked: Nothing

Exceptional

Liked: Could walk to the galleria and all of my favorite restaurants and places.
Disliked: Nothing

Bad

Liked: Didn't even stay the gentleman at the front was rude , they had there door locked I'm staying there and when he finally opens the door , he going say yes not hello how are you welcome or anything.

Exceptional

Liked: Close to the Galleria and other restaurants.

Disappointed!

Liked: On our first night, maricca the night agent who claimed she to be the general manager changed our reservation from a 2 bedroom suite into a single bedroom to balance the house. The hispanic customer service agent was rude, unempathetic and very unprofessional. She didn’t inform us of the change until we got into the room and realized my kids had no room to themselves. The customer service threatened to cancel our reservation because we asked why we didn’t get the suite we paid for. For over 3 minutes she refused to let us speak with a manager until we called booking.com! She eventually called Marrica / Tarrica who stated that she changed our paid reservations to balance the house. She promised to change our room the next day and we eventually got moved to a 2 bedroom suite around 6pm the next day, while we were going out. We moved all baggages in and upon our return we realized the room was colder than a refrigerator. Yes, we got a room without an heating system. The kids sneezed all night and we called repeatedly but nothing was done. The temperature in the room was around 65 degrees, yet nothing was done and we had to call booking.com repeatedly, and they promised to change our room but nothing was done. We eventually went to sleep in the car because of the chilly temperature of the room.They eventually changed our room 6 pm on day 2, after 2 nights of near misery. Ashley the manager helped resolve everything immediately she assumed shift. She is the best and I appreciate her support, care and empathy. She was the best staff and an absolute fresh breath of air.
Disliked: Customer service CourtesyStop overbooking

Exceptional

Liked: I had a great experience, no complaints. The front desk clerk was extremely friendly.

Good value for money.

Liked: Location is amazing. Very close to the Galeria
Disliked: Some of the staff are slow to attend to guests at d reception and are impolite which is a shame because others are wonderful people!