Homewood Suites By Hilton Dallas-Grapevine Tx Guest Reviews
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2.7 miles from Grapevine centre |
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Thomas B, Shiprock, NM Tue, 5 June 2012
Liked: The entire staff was friendly and helpful from day one. For anyone traveling to the Dallas-Fort Worth area I would highly recommended this hotel.
Disliked: None.
Vanessa Thu, 21 November 2024
Would not recommend if looking...
Liked: Okay
Disliked: Had to ask for bath towels and toilet paper. Room wasn’t cleaned every other day as advertised
Alisha Sat, 1 June 2024
Perfect
Lavella Tue, 21 May 2024
Liked: Friendly staff
Disliked: Ruggs needed to be vacuumed
Kylie Mon, 20 May 2024
Good
Portia Tue, 14 May 2024
It was ok.
Disliked: Staff didn't mention about the different times for breakfast between weekdays & weekend. We checked in on Friday & checked out on Monday morning. But the staff didn't tell us about the breakfast schedule for weekdays when we first checked in. Therefore when checking out on Monday morning, we totally missed the breakfast. The front desk staff lady did not appear very friendly though.
Joshua Mon, 6 May 2024
Hotel was fine. Using booking.com- NEVER AGAIN
Disliked: So the hotel itself was fine. Reserving through booking.com never again. I have a family of 5. Through booking.com it showed that I could get a king studio suite with king bed, full size bed, and sleeper sofa. Well after getting checked in get to my room and all it was was a king bed and sleeper sofa. I went to the front desk and told them thats not what I reserved. He said that they dont even have a room available like that at this hotel. So I told him ok let me just upgrade to a bigger room with more beds. He would not do it since I reserved through booking.com. I tried calling booking.com and waited on the phone for 30 minutes with no response. I will never use booking.com again. The hotel itself and staff was good.
Wilson Fri, 26 April 2024
Perfect
Shaughnessy Fri, 5 April 2024
Hotel was nice but room was well below standards.
Liked: Location and quietness of the floor I was on.
Disliked: Did not receive room service to make bed or clean kitchen the two days I was there. I had to go to the front desk to get extra towels and throw my own trash out. Also, kitchen sink was clogged so we had sitting water in the sink and refrigerator did not get food and drinks cold enough.
Kecia Tue, 26 March 2024
Very good
Jimmeka Sun, 24 March 2024
Would not recommend. The staff apologized and gave us a clean room but that was all.
Liked: The location ONLY
Disliked: Our room was dirty and used. No clean covers. They were used and threw on the floor. There we used half drunken bottles of water in the room, the complementary soap was opened and used and there was trash left in the trash can. They even charged my card a few extra dollars after checkout and I had to pay for parking which was stated prior to booking or after. I found out one I arrived and checked in.