Hotel was in a great location but we were charged twice by the hotel for one night due to some sort of error with the credit card machine. This charge caused overdraft fees on my account that the hotel did not care about or fix. Nor apologetic in any way.

Liked: Location.
Disliked: Service was bad. Not helpful in any way.

Liked: Great staff; nice hotel; good amenities; easy check in/out; valet was good; liked the bathroom/closet.
Disliked: Odd room configuration.

Exceptional

Passable

Exceptional

Superb

Liked: The room was great
Disliked: The air conditioner was loud and the air cut off more than it stayed on

Good for a short trip

Liked: The location is great!!
Disliked: The AC in the room was very noisy. I stayed for two nights and there was no cleaning.

Exceptional

Suited our needs. Not likely...

Liked: Friendly staff. Full kitchen - not stocked 100% but suited our stayRoomy enough for 2 peopleI appreciated a table to eat meals at in the space and we made tea every evening.
Disliked: The additional $40/day plus for parking. If we are staying a week in a suite it would be nice to not have to pay for valet parking. We were told we could “risk having the car broken into and park elsewhere”; Didn’t exactly feel like we had an option. Adding $600 to our stay with fee and tips was not in our budget. Disappointing.

My stay at Dallas downtown

Liked: The location is great.
Disliked: Old fashioned and medium maintenance.Only valley parking that cost extra.Only payed parking.Very basic breakfast

Great hotel would visit again

Liked: Was in a good location from the Dart. Very clean. Rooms were very spacious clean and the bed was very comfy.