Homewood Suites by Hilton Columbia/Laurel, Laurel

Horrible

Liked: Location was close to everything.
Disliked: The front door of suite fell apart. The doorway in to the twin bed room had something sharp on floor that could’ve hurt someone. They had roaches

Exceptional

Disappointing

Liked: The staff we encountered were very friendly. The kitchenette in the room was great, though, with a full sized fridge, and the lobby was decorated nicely for the holidays with a nice warm fireplace and the breakfast options were good.
Disliked: The room had stains on the carpet throughout, the popcorn ceiling was covered in dust, the shower made a very high pitched “scream” the entire time it ran, the AC/heating units were filthy dirty, the couch and curtains were torn up (looked like an animal scratched at them over and over) and the hotel was out of soap when we checked in (the staff said this). Pool was closed for renovations.

Disappointing

Good

Nice place

Liked: Nice and staff was great
Disliked: The pool was closed and there was a lot of kids around

Superb

Good

Superb

Poor

Liked: The breakfast was the best part.
Disliked: I did not like my room at all. I think I was in an out of order room although I was assured I wasn't. Dishwasher broken, kitchen light did not work, handle on the refrigerator door was broke . One other issue I won't put here. When I mentioned everything at check it, the nice lady did offer to try and find me a different room, but I worked in the hotel industry and I knew it wouldn't be possible to turn the room over for re-sell. When I called the front desk in the morning, I got hung up on, not very professional. I walked down and spoke to the Executive Housekeeper and although she was very nice, I felt I got shrugged off. She did come to the room and attempt to fix the handle on the refrigerator but that really wasn't a concern. I had asked for fresh sheets and was told no because they do housekeeping every other day, even with the issue they wouldn't do it. Not very good and I am a Hilton Honors member, terrible stay. Won't stay again. Even tho I made my reservation through booking.com, I was told when in the industry every reservation counts.