Amazing!

Liked: The staff were very polite and helpful! The hotel smelled fresh. The facilities were clean and the room was very comfortable.

Exceptional

Family overnight stay

Liked: We had to visit Radford University and the location of this hotel was good. The front desk clerk, Sam, was polite and super helpful. The room was spacious, nicely furnished, and decorated. My toddler loved the fact that we only had to tap our key card to gain entry into the room-I appreciated that too, so much easier than inserting while wrestling with kids and bags. The room had a separate sleeping and living space which was a big plus when it was time to put little ones to bed! The breakfast was also nice.
Disliked: A fire alarm went off right after we'd put our kids to bed, but it didn't last more than 5 minutes and wasn't overly loud. 2 of our 3 kids slept through it. The mattress was a bit firm for our liking. The cleaning staff missed a drink bottle trash under the sofa, the shower curtain liner was noticeablely dirty, and there were bits of hair inside the shower, in the bathroom floor, and on the toliet.

Excellent, Excellent, Excellent

Liked: Everything was terrific.

Disappointing

Liked: The location was easy to find.
Disliked: We were given a room that was not cleaned that day after someone checked out. They apologized, gave us a new room and told us we would get 2500 points added to our Hilton Honors account. It was the only thing that they could do because we booked on Booking.com. We were never given the points, even after calling the hotel and them telling me that they would take care of it. To date, we have not received anything from them!

Exceptional

Exceptional

Superb

Liked: Breakfast was terrific.
Disliked: Nothing

Best stay ever

Liked: Employees were great and the stay was perfect
Disliked: I loved everything