Superb

Liked: Most of the staff was really friendly, smiling a lot, and being helpful. Also, having a pool was a good extra. And the location is just amazing.
Disliked: The hotel is only accessible via elevator, but out of the only two available ones, one was not working on two days. Nonetheless, most of the staff tried to sort this out quickly, meaning that the elevator was working again after one day.

A great place to stay

Liked: I loved that the property was fairly close to all that we were doing on our trip. Very courteous staff and breakfast was great.
Disliked: N/A

Enjoyable

Liked: Our first time staying in downtown Chicago and the location was an easy and interesting walk to many points of interest. Unlike some reviewers we found the breakfast was great and replenished quickly even at the busy times. We felt the staff worked hard and were very attentive to the needs of guests. We'd especially like to acknowledge Lacey the breakfast lady who was so pleasant and helpful to us over our 3 days there. We used the valet parking which was excellent service- I can't imagine the stress of finding parking downtown and the valets were great. Again we'd like to commend Vinny the valet who greeted us so pleasantly daily, remembered us and always had a happy comment to get us on our way! The pleasant professional staff made for a very positive hotel experience.Not that we were there to watch tv but we needed a better guide
Disliked: The TV was hard to figure out (not that we were there to watch tv but...)We would have liked more information on the local area. All we got was a small map of downtown with very little info.

Exceptional

Exceptional

Liked: Everything
Disliked: Everything was so good

Very good

We had a blast!

Liked: Great location.
Disliked: Maybe slightly under staffed.

Pleasant

Liked: Location
Disliked: Main entrance

Overall happy with our stay.

Liked: Not far from Michigan Avenue.The Breakfast staff were very helpful and welcoming.
Disliked: Some staff were not polite or helpful.