Home2 Suites by Hilton Springdale Cincinnati, Cincinnati

Very good

Liked: Staff tried there best to make sure our stay was wonderful.
Disliked: The booking through the app was clunky and made me have an extra night . The hotel made every effort to correct the issue , but the app blocked what they were able to do . Tried to switch the booking night that was not correct . But had to end up booking a second night and then tried to cancel the wrong night stay . Was unable to do so through the app. The hotel said they would gladly cancel the extra night but the app blocked them from doing so . Defiantly a glitch in the booking app. Tried to make change 5 minutes after booking 3 days before my stay . When it had not been resolved it forced me to make the second booking to ensure we had a place to stay. Needless to say we ended up not staying over night on the miss booking and had to pay for it anyway . Disappointing

Hilton is know for customer...

Liked: Not a great experience
Disliked: Only 2 towels in the room. No pool towels. Closed lobby and turned off lights around 6p.m. Front desk lady was not polite. Said she had work to do and walked away while I was trying to finish checking in

Exceptional

Great property

Liked: Free breakfastNice staff
Disliked: Nothing I can think of

Exceptional

Overall, would recommend!

Liked: Location was great, room was clean and very quiet! Also, the lady at the front desk was so sweet but I didn’t get her name.
Disliked: The only negative was the indoor pool was a little dirty/cloudy and it was COLD! The pool is the highlight of my toddlers trips and he shivered the entire time he played.

It was good

Liked: We had to be gone too early to get breakfast. Would have liked to try it
Disliked: That the breakfast didn't start till 7 and we had to leave by 6 for the tournament because we had to grab something to eat. And be there by 7

Disappointing management customer service and...

Liked: Convenient to highway
Disliked: Water from ceiling dripping into toilet (at least 6 drops a minute). No maintenance people available to fix. Manager refused to talk to us. At midnight, we had to move from room with two beds to a room with a king and a sofa bed. Not comfortable at all. Very upsetting

Good

Liked: Very clean, great location, very nice staff!
Disliked: The breakfast. The sausage was undercooked, waffles was out, OJ was out, bagels was out,not many options to choose from. We stayed two nights and it was the case both mornings so it wasn’t just for the time being.