Home2 Suites by Hilton Rosenberg/Sugar Land Area TX Guest Reviews
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5.2 miles from Sugar Land centre |
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Vicki Wed, 23 October 2024
Not the greatest but okay
Liked: The location next to the medical facility is great. You can walk over and get your procedures done. The A/C worked in the room great. It is an okay spot to stay in. Nothing outstanding and I stay in a lot of hotels.
Disliked: I reserved a "King" size room. I don't like it when my reservations are changed by the hotel staff. They moved me to another room because someone wanted my king size room. I got two doubles. That wasn't what I paid for and that really irritates me. The shower pressure sucks. The shower heads are about two feet about your head. The shower heads are not good. They don't flow the water. I don't know how people with long hair can get all the soap out or cream rinse. Poor water pressure.
Wendy Tue, 22 October 2024
Superb
Marcos Fri, 18 October 2024
Exceptional
Ashley Mon, 30 September 2024
Exceptional
Juan Sun, 29 September 2024
Exceptional
Sarah Wed, 4 September 2024
Very good
Janet Sun, 1 September 2024
Superb
Liked: Went well.
Disliked: The top hinge and door on room 103 is damaged causing the door to sag and very hard to open.
Hania Tue, 27 August 2024
Good stay
Liked: I like that its quite secure and very accessible.
Disliked: I think they should manage it better and listen to the needs of their customer.
Charlotte Thu, 8 August 2024
Worst hotel experience ever!
Liked: The location was perfect!
Disliked: They were late on our check in but did give us a bag of 3 drinks and Doritos. We are repeat guest at this hotel and this is the first time to experience such a horrible stay. The guest were very dirty (ghetto) which I completely understand the staff has no control who can reserve however they should be able to control how certain things are done. -When we arrived one of the guest was outside yelling at his wife telling her she was lazy and not helping him w/bags. He came in swearing and was loud at the front desk. -another incident our family was waiting for the elevator. The elevator opened and a bunch of smoke was in the elevator. We told the guest will take another ride. I informed the guest service right away. I told him they were smoking in the elevator and he responded they weren’t they were vaping. I asked if that was ok to do and he replied no they should do that outside. Than he held up a fragrance spray bottle and asked if he wanted me to spray the elevator. -went to front desk asked for toilet paper and instead she comes out with paper towel she informed us I can’t find any but this should work. -bunch of dirty guest have their kids running the hallways at 11pm playing loud music. -same family would be at the bbq location and use it allllllll evening. Not sure if they invited their entire family generation. They made it so dirty and some of them never got up. -when we first got to our room our sofa couch was wet. They gave us bed sheets to apply it on the couch. -while checking out one elevator had a sign not working but the working elevator had a pool of water on the ground. Huge fall risk!
Elia Sun, 21 July 2024
Superb