Exceptional

For the price you pay...

Liked: That it was close to where we needed to be in the morning after our stay.
Disliked: First an oven was advertised in the description of the hotel room I booked. We were traveling due to our girls having their league cheerleading championship at RIT we bought a pizza to eat at the hotel in the oven as advertised and arrived at hotel no oven so needed to order pizza on grub hub which took over an hour and so our girls didn’t get to bed until late and having to be up at 6am it was very inconvenient complained to front desk the girl wearing a hello kitty zip up couldn’t care less very rude. Then I asked for toilet paper bc we had half a roll for 4 of us to last all night again it was like we were a bother we said thank you and nothing said back to us. Get ready for bed and the sofa bed had no sheets for it or pillows or pillow cases so called for sheets and pillows and cases again got attitude saying they’re in the cabinet when they weren’t I said please bring some she hung up rudely. Beds very uncomfortable barely slept every time you rolled over the bed made a noise and in the morning while checking out I dropped keys off and said thank you and again no response by the same girl!! Felt very unwelcome and definitely not at home. Will not stay again!!!!!

Superb

Exceptional

Liked: Everything good
Disliked: Only bathroom door, difficult to open and close

N/A

Liked: Nothing
Disliked: That my room wasn’t ready when I arrived 3 hours after my arrival time and that the Wi-Fi went out in still was out when I check out very uncomfortable stay

Exceptional

Very good

Superb

Very Comfortable and nice time...

Liked: The space.
Disliked: The fact the pool was temporarily closed in the morning for cleaning. My kids were looking forward to it considering the night before it was crowded and we decided to go early in the morning before check out. Check out is at 11a and the pool opens at 9a and we went down at 9:15a and was told it was closed for about 2hrs for cleaning. My kids were not happy which made me not too happy. Other than that everything was great! TY