Good

Liked: The staff that worked, the front desks are phenomenal. They are very, very accommodating and wonderful that being said they are what made your property right it was a nice location. The room was nice. Even the bathroom was broke. I mentioned that, but that never got resolved so the door had to stay open the whole time that we were there.
Disliked: What I didn’t like about the property was the broken bathroom door. The breakfast was always overcooked or burnt. The pool was broken a few times and a couple of mouse in the hall other than that I saw inside. My biggest disappointment was, I was told that the rooms counted and signed up for rewards even though I was on booking so when I want to call Hilton and set it up, it says none of my stays count so keep that in mind if you’re booking with Hilton that if you’re coming there through booking apparently they don’t make any money off of us and it doesn’t count and that comes from corporate. Does they call the number to register and they said the same thing so we don’t get any special perks.

Pleasant

Liked: location
Disliked: bathroom door would not stay closed and don't want family to see you going to bathroom or taking a shower. food was cold you need breakfast food that is hot to stay hot brown sugar with oatmeal

Exceptional

Doable

Liked: The staff
Disliked: The room was not as I expected and the sofa pull out was filthy and sunk in

Very good

Liked: Helpful staff

Exceptional

For the price you pay...

Liked: That it was close to where we needed to be in the morning after our stay.
Disliked: First an oven was advertised in the description of the hotel room I booked. We were traveling due to our girls having their league cheerleading championship at RIT we bought a pizza to eat at the hotel in the oven as advertised and arrived at hotel no oven so needed to order pizza on grub hub which took over an hour and so our girls didn’t get to bed until late and having to be up at 6am it was very inconvenient complained to front desk the girl wearing a hello kitty zip up couldn’t care less very rude. Then I asked for toilet paper bc we had half a roll for 4 of us to last all night again it was like we were a bother we said thank you and nothing said back to us. Get ready for bed and the sofa bed had no sheets for it or pillows or pillow cases so called for sheets and pillows and cases again got attitude saying they’re in the cabinet when they weren’t I said please bring some she hung up rudely. Beds very uncomfortable barely slept every time you rolled over the bed made a noise and in the morning while checking out I dropped keys off and said thank you and again no response by the same girl!! Felt very unwelcome and definitely not at home. Will not stay again!!!!!

Superb

Exceptional

Liked: Everything good
Disliked: Only bathroom door, difficult to open and close